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Rivian and Volkswagen Group Technologies · 2 months ago

Field Sales Advisor IV - St. Augustine Service Center

St. Augustine, Florida

Full-time

Onsite

Mid Level

$37K/yr - $46K/yr

4+ years exp

Rivian is on a mission to keep the world adventurous forever, focusing on emissions-free Electric Adventure Vehicles. As a Sales Advisor, you will build relationships with prospective customers, manage the customer relationship from lead qualification to close, and ensure a personalized purchase experience throughout.

AutomotiveInformation TechnologySoftware

Responsibilities

Consistently achieve or exceed monthly and quarterly sales targets and other key performance indicators such as demo drive volume, pipeline management, sales conversion, take rate on trade-ins and financial solutions, customer satisfaction and NPS

Ensure customer experience at your location(s) is best-in-class: authentic, engaging, educational and aligned with Rivian’s core values and culture

Engage and qualify Rivian customers and identify their unique needs to create personalized and memorable experiences that drive conversion and customer satisfaction

Maintain and share your in-depth knowledge of our products and services, features and benefits, and community stories to effectively guide customers in their decision-making process when considering Rivian

Build and manage a healthy sales pipeline by establishing positive, long-term relationships with customers via high touch, responsive service

Engage and support customers through order confirmation, following up across various stages of the sales process to drive conversion through the funnel and increase customer satisfaction, repeat business and referrals

Host and support a variety of retail activations and experiential events to generate demand and connect with the broader Rivian community

Study and solicit customer feedback to understand and solve for customer pain points and opportunities for continuous improvement

Stay up to date on auto and EV competitive landscape and trends to keep a close pulse on what customers are considering and effectively build value in our products and overcome objections to purchase

Share success strategies, best practices and continuous feedback with teammates to cultivate a culture of learning and winning together built on trust

Perform keyholder location opening and closing duties and ensure policy & procedure are followed; duties include completing operational checklists, leading team huddles, and writing daily business recaps

Support and motivate fellow team members by providing clear direction and feedback

Resolve customer escalations in the moment and promptly cascade outstanding issues to the appropriate teams

Communicate business trends and data to the leadership team with recommendations regarding areas of opportunity

Pay close attention to customer sentiment and the quality of the service provided; coaching for exceptional performance

Take on additional projects, duties and assignments as required and/or by request from sales leadership

Qualification

Sales experienceCRM systemsCommunication skillsAutomotive knowledgeCustomer relationship managementCustomer serviceMulti-taskingEnglish proficiencyTeam collaborationProblem-solvingAdaptability

Required

At least 21 years of age

High School Diploma or GED required

Proven track record in a high-velocity sales cycle, from prospecting to closing, in a commission-based environment

Experience succeeding in a face-paced, dynamic start up environment with continuous iteration and changes

Experience using CRM systems (Salesforce preferred)

Strong communication and collaboration skills (written and verbal)

Ability to work a flexible schedule to support customers on nights, weekends and/or holidays

Ability and willingness to travel as needed to support events, new market launches, etc

Working knowledge of Microsoft Programs (Word, Excel, PowerPoint, Teams) or Google Workspace with the ability to learn new tools quickly

Comfortable operating large, high performance vehicles and conducting demo drives with customers

Ability to work effectively both in a team and independently

Must have a valid driver's license in the state/province of residence that you will be driving/operating a vehicle (or state that you are commuting daily to/from). No drug or alcohol related driving incidents in the last 3 years; No more than 1 serious moving violation in the last 3 years; No driving related suspensions or revocation of Driver License within a 3-5 year period; Will be subject to continuous Motor Vehicle Record (MVR) monitoring

Ability to obtain and maintain local sales licenses if applicable in your state/province

Energetic, enthusiastic, and engaging customer interaction style

Ability to understand and articulate concepts in the technology and automotive space

Resilience and ability to overcome objections using active listening and critical thinking

Ability to multi-task while providing exceptional quality of work

Excellent written and verbal language skills in English, additional languages a plus

Ability to learn quickly, thrive in a fast-paced environment and adapt to changing timelines

An obsessive approach to elevating the customer experience and commitment to taking every opportunity to over-deliver when it comes to delighting and interacting with our community

Willingness to work in various working conditions including being in a full service retail location or service center, including working outdoors and operating vehicles in unpredictable weather conditions

Physical exertion may be required to perform occupational tasks (sitting up to 2 or more hours at a time, standing for up to 8 or more hours a day, walking, bending, kneeling, laying, twisting, carrying, reaching, stretching, pushing, pulling, and lifting up to 50 lbs)

Frequent use of hands for purposes of grasping and using tools correctly, entering data, writing communications, or calling customers or internal partners

Strong understanding of written and spoken English

Ability to see, read and interpret documents such as governmental regulations, safety rules, operating and maintenance instructions or schematics

Preferred

4+ years experience in Sales, Retail, Hospitality or similar fields highly preferred (top tier, premium brands, direct to consumer models, commission-based environments and/or automotive experience a plus)

Benefits

Rivian provides robust medical/Rx, dental and vision insurance packages for full-time and part-time employees, their spouse or domestic partner, and children up to age 26. Full Time Employee coverage is effective on the first day of employment. Part-Time employee coverage is effective the first of the month following 90 days of employment.