Mendable · 2 months ago
Success Engineer
San Francisco, CA
Full-time
Onsite
Mid Level
$140K/yr - $180K/yr
3+ years expMendable is a company focused on building essential tools for the AI era, and they are seeking a hands-on technical customer success engineer. The role involves driving customer growth, supporting technical implementation and onboarding, and building data-driven insights to maximize customer engagement and adoption of their platform.
B2BSoftware
Responsibilities
Monitor & Engage: Track customers hitting 30% and 80% credit usage thresholds and proactively reach out with targeted messaging
Run Structured Meetings: Conduct regular business reviews and health checks, following specific scripts to understand customer needs, expansion opportunities, and potential blockers
Build Adoption Playbooks: Create systematic approaches to drive feature adoption and usage expansion across your accounts
Scale Success Playbooks: Create repeatable processes for customer engagement—from initial outreach templates to meeting frameworks
Guide Technical Setup: Lead customers through implementation, helping them build their first workflows and integrate Firecrawl into their stack
Be the Trusted Advisor: Understand each customer's technical architecture and become their go-to resource for maximizing value
Create Scalable Resources: Build documentation, videos, templates, and guides that help customers move faster
Troubleshoot & Unblock: Debug integration issues, API problems, and help customers overcome technical hurdles
Track Product Adoption: Monitor feature usage patterns and create strategies to increase adoption across accounts
Process Customer Intelligence: Analyze meeting recordings, log product requests systematically, and assign dollar values to feature requests
Maintain Health Scores: Build and track customer health metrics using our stack (HubSpot, PostHog, Postgres)
Present Customer Insights: Share detailed customer profiles in team meetings—usage patterns, growth trajectory, blockers, and expansion opportunities
Track Revenue Impact: Connect customer feedback directly to revenue opportunities and growth metrics
Qualification
Required
3+ years of experience
US Citizenship/Visa required for SF; N/A for Remote
Hands-On Engineer: You can build backend systems, integrate with APIs, and solve complex technical problems. You read docs, write scripts, and debug edge cases with ease
Implementation Expert: You've guided technical teams through complex onboarding and can build workflows that showcase product value quickly
Process-Oriented: You naturally think in systems and workflows—how to scale 1:1 interactions into repeatable, measurable processes
Customer-Driven: You excel at consultative selling and building trusted advisor relationships. You can ask the right questions and explain technical ideas clearly
Data-Minded: You think in metrics, health scores, and adoption rates. You want to know usage patterns, conversion rates, and revenue impact
Scrappy & Fast: You don't wait for perfect processes—you create momentum. You know when to ship a Loom, jump into Discord, or write a script to unblock someone
Pattern Seeker: You naturally see repeat issues, common requests, and potential product improvements. You document everything and bring insights back to the team
Cross-Functional Collaborator: You work seamlessly with Product, Engineering, and Growth teams to drive customer outcomes
Preferred
You've worked in customer-facing technical roles (solutions engineer, implementation specialist, dev support, CSE, account management)
You've built systematic customer success processes at an early-stage startup
You've supported APIs, SDKs, or other developer tools
You have experience with usage-based pricing models and expansion strategies
You've managed technical implementations and onboarding for B2B SaaS
Experience with our stack: HubSpot, Customer.io, n8n, Postgres, PostHog, Pylon
You've created technical documentation, videos, or educational content
You've run business reviews and managed customer health scores
You understand the developer tools ecosystem and technical buyer personas
You've built with Firecrawl or similar web scraping/data extraction platforms
Benefits
Unlimited PTO — Minimum 3 weeks off encouraged; take the time you need to recharge
Parental leave — 12 weeks fully paid, for moms and dads
Wellness stipend — $100/month for the gym, therapy, massages, or whatever keeps you human
Learning & Development - Expense up to $150/year toward anything that helps you grow professionally
Team offsites — A change of scenery, minus the trust falls
Sabbatical — 3 paid months off after 4 years, do something fun and new
Full coverage, no red tape — Medical, dental, and vision (100% for employees, 50% for spouse/kids) — no weird loopholes, just care that works
Life & Disability insurance — Employer-paid short-term disability, long-term disability, and life insurance — coverage for life's curveballs
Supplemental options — Optional accident, critical illness, hospital indemnity, and voluntary life insurance for extra peace of mind
Doctegrity telehealth — Talk to a doctor from your couch
401(k) plan — Retirement might be a ways off, but future-you will thank you
Pre-tax benefits — Access to FSAs and commuter benefits to help your wallet out a bit
Pet insurance — Because fur babies are family too
SF HQ perks — Snacks, drinks, team lunches, and the occasional burst of chaotic startup energy
Company
Mendable
All in One Platform for Building AI Chat Apps: Create enterprise-ready chat with your data apps with one line of code.
2-10 employees
H1B Sponsorship
Mendable has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2023 (1)
Funding
Current Stage
Early StageTotal Funding
$0.5MKey Investors
Y Combinator
2022-08-22Pre Seed· $0.5M
Leadership Team
Eric Ciarla
Co-Founder
Nicolas Silberstein Camara
CTO & Co-Founder
Company data provided by crunchbase