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Winstead PC · 2 hours ago

User Support Specialist - Information Technology - Dallas

Dallas, TX

Full-time

Onsite

New Grad, Entry Level

Winstead PC is a law firm seeking a User Support Specialist to provide technical software problem resolution to end users. The role involves troubleshooting issues, assisting with application support, and communicating solutions effectively to users.

Consulting

H1B Sponsor Likely

Hiring Manager

Merilee Contreras

Responsibilities

Accurately process and record call transactions using a computer and designated tracking software

Interact with end users to provide and process information in response to inquiries, concerns, and requests about products and services

Gather user’s information and determine the issue by evaluating and analyzing the symptoms

Diagnose and resolve technical hardware and software issues

Research required information using available resources

Follow up and make scheduled call backs to users where necessary

Stay current with system information, changes and updates

Perform after-hours on-call service on a rotating schedule with others in the team

Qualification

Microsoft OfficeTechnical troubleshootingCustomer servicePhone etiquetteTeam cooperation

Required

Ability to speak and write clearly and accurately

Outstanding customer service

Willingness to cooperate with others and work within a team

Ability to be on-call, including weekends and holidays as needed

Preferred

Previous law firm experience preferred

Knowledge of Microsoft Office and general legal applications

Proper phone etiquette

Some hardware setup and troubleshooting skills preferred

Company

Winstead PC

Winstead is a leading Texas-based law firm with national practices serving clients across the country.

Founded in 1973

Austin, Texas, USA

501-1000 employees

https://www.winstead.com

H1B Sponsorship

Winstead PC has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

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Trends of Total Sponsorships

2022 (1)

2021 (1)

2020 (1)