Call Center Collections Agent jobs in United States
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MCI · 5 months ago

Call Center Collections Agent

positionTampa, FL
timeFull-time
remoteOnsite
seniorityNew Grad, Entry Level

MCI is one of the fastest-growing tech-enabled business services companies in the USA, focusing on delivering customer experience and business process outsourcing solutions. They are seeking a Collections Agent who will be responsible for making outbound calls to customers with overdue accounts, negotiating repayment solutions, and ensuring compliance with debt collection laws.

Business Information Systems

Responsibilities

Make outbound calls to customers with overdue accounts to discuss balances and offer tailored repayment solutions
Use proven scripts and negotiation strategies to secure payment commitments and resolve delinquencies
Communicate with empathy and professionalism, actively listening to concerns and addressing objections
Accurately process payments via phone (credit cards, EFTs, and payment plans) in compliance with company protocols
Record all customer interactions, payment arrangements, and account updates in our CRM system
Follow all applicable laws and regulations, including the Fair Debt Collection Practices Act (FDCPA), ensuring ethical and legal collection practices
Track and report on collection performance, call outcomes, and recovery rates
Resolve inquiries and escalate complex issues to supervisors when needed, always aiming for a positive customer experience
Foster trust and cooperation with customers to encourage timely payments and long-term resolution

Qualification

Collections experienceCommunication skillsNegotiation skillsCRM systemsDebt collection lawsEmpathyData entry accuracyActive listeningConflict resolutionOrganizational skills

Required

High school diploma or equivalent required; college coursework a plus
Strong verbal and written communication with the ability to explain financial matters clearly and confidently
Empathy, active listening, and conflict resolution skills
Strong organizational skills and accuracy in data entry and documentation
Ability to stay composed under pressure and thrive in a fast-paced, target-driven environment
Willingness to work evenings and weekends as needed
Must be authorized to work in the country where the job is based
Must be willing to submit up to a LEVEL II background and/or security investigation with a fingerprint
Must be willing to submit to drug screening

Preferred

Prior experience in collections, customer service, or call center environments preferred
Familiarity with collection software, CRM systems, and call center tools is a plus
Understanding of debt collection laws and regulatory requirements is highly desirable

Benefits

Paid Training
Paid Time Off
Medical
Dental
Vision
Life Insurance
Retirement
Advancement Opportunity
Flexible Schedules
Daily Contests
Prizes
Casual Dress Code
Regular Raises

Company

MCI

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MCI is a global leader in tech-enabled business services, simplifying contact center outsourcing for brands worldwide.
dateFounded in 2015
location
Iowa City, Iowa, USA
people-size5001-10000 employees
web-link
http://www.mci.world/

Funding

Current Stage
Late Stage
Total Funding
$4.16M
2018-04-09Series Unknown· $4.16M

Leadership Team

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Anthony Marlowe
Founder and Chief Executive Officer
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Recent News

PR Newswire
Market Force Information® Parent MCI Taps FEMA/DHS Veteran Executive Mark Misczak as President; Spins Out Tier-5 AiCX.com Division
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MCI Taps FEMA/DHS Veteran Executive Mark Misczak as President; Spins Out Tier-5 AiCX.com Division
2025-11-27
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