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Ambience Healthcare · 2 months ago

Senior Communications Manager

United States

Full-time

Remote

Senior Level

$165K/yr - $185K/yr

Ambience Healthcare is the leading AI platform for documentation and clinical workflow, aimed at reducing administrative burdens in healthcare. As a Senior Communications Manager, you will lead the external communications strategy, shaping narratives and managing media relations while collaborating closely with executives and cross-functional teams.

Artificial Intelligence (AI)Health CareInformation TechnologyMedical

Responsibilities

Drive Ambience’s external communications strategy, shaping narrative development, corporate positioning, and the storytelling that supports our commercial and product goals

Partner with executives (CEO, President, clinical and product leadership) to craft thought-leadership platforms, develop POVs, prepare briefings, and guide them through high-stakes communications moments

Own proactive and reactive media strategy, including pitch development, news judgment, press outreach, agency coordination, and the design of press cycles for major launches and product milestones

Manage issues and crisis communications, providing high-judgment counsel and clear response frameworks for negative inquiries, industry instability, data-privacy concerns, and internal events

Oversee messaging architecture, including corporate narratives, reactive Q&A banks, spokesperson matrices, message grids, and systems that ensure consistency across audiences

Shape executive-facing content, drafting or editing press releases, statements, op-eds, talking points, and external narratives in close collaboration with PMM, VP Product, Talent/People, and other partners

Develop and maintain preparedness systems, including media training, briefing materials, scenario guides, and readiness playbooks to strengthen our spokesperson bench

Amplify earned wins across key channels, in collaboration with Field, Brand/Digital, Partnerships, and Customer Marketing, ensuring high-impact moments land with the right audiences

Qualification

External communications strategyMedia strategyCrisis communicationsHealthcare communicationsThought leadershipNarrative developmentHigh-judgment communicationMedia trainingCollaboration

Required

Exceptional clarity and narrative discipline, with the ability to translate complex ideas into clean, compelling external stories

High-judgment communicator who stays composed under pressure and thrives as a thought partner in sensitive or ambiguous situations

Deep understanding of media ecosystems, journalist incentives, and news value, and know how to shape stories that break through

Operate with rigor and discretion, handling confidential or high-stakes information with care, maturity, and impeccable accuracy

Autonomous operator who builds structure from ambiguity and strengthens alignment across executives and cross-functional partners

Fluent in healthcare or healthtech communications, with a strong grasp of the context, complexity, and regulatory nuance of the space

Collaborative, grounded, and capable of earning trust quickly with executives, PR partners, and internal stakeholders

Preferred

Direct experience leading communications for a high-growth digital health or enterprise SaaS company

Established relationships with healthcare tech, business, or AI-focused media

Experience navigating regulatory, compliance, or clinical communications

Track record of securing Tier 1 coverage for product or corporate milestones

Experience training executives or building spokesperson programs

Benefits

Dedicated budget for personal development, including access to world class mentors, advisors, and an in-house executive coach

Competitive salary and equity compensation with benefits including health, dental, and vision coverage, quarterly retreats, unlimited PTO, and a 401(k) plan