Golden 1 Credit Union · 1 week ago
Operations Planning and Execution - Operations - Capacity Planning Senior Analyst
Sacramento, CA
Full-time
Onsite
Senior Level
$84K/yr - $95K/yr
5+ years expGolden 1 Credit Union is seeking a Capacity Planning Senior Analyst responsible for forecasting, analyzing, and optimizing resource capacity across operational teams. The role involves developing capacity models, collaborating with department leaders, and providing insights to improve operational efficiency and member experience.
BankingFinanceFinancial Services
Responsibilities
Develop and maintain capacity models to forecast staffing needs based on historical data, seasonal trends, and business growth
Analyze resource workload distribution and recommend adjustments to optimize utilization
Collaborate with department leaders to align staffing plans with service level goals and operational priorities
Monitor real-time performance metrics and adjust forecasts as needed to ensure service continuity
Provide reporting and insights to support workforce planning, budgeting, and strategic initiatives
Identify risks and opportunities related to capacity and recommend mitigation strategies
Support implementation of workforce allocation tools and processes
Partner with HR and Operations to support hiring plans and onboarding timelines
Continuously improve forecasting accuracy and planning methodologies through data analysis and stakeholder feedback
Qualification
Required
Bachelor's degree in business administration, Statistics, Operations Management, or related field is required. Additional experience in lieu of degree may be considered
Minimum of 5+ years of experience in capacity planning, workforce management, or operations analysis
Strong analytical and quantitative skills to interpret data and develop forecasts
Excellent communication skills to present findings and influence decision-making
Manual dexterity to operate standard office equipment including computers, copiers, and telephones
Ability to work independently and manage multiple priorities in a fast-paced environment
Strong understanding of capacity planning principles and workforce optimization strategies
Proficiency in data analysis and forecasting tools
Excellent communication and interpersonal skills with the ability to influence at all levels
Ability to translate complex data into actionable insights
Strong collaboration and relationship-building skills across departments
Prolonged sitting throughout the workday with occasional mobility required
Corrected vision and hearing within normal range
Ability to lift up to 20 lbs. as needed
Occasional movement throughout the department to interact with staff
May require extended hours or travel to support planning initiatives and attend meetings or training
Preferred
Experience in a financial institution or service-oriented environment is preferred
Experience with workforce management software preferred
Project Management Professional (PMP) certification is a plus
Company
Golden 1 Credit Union
Golden 1 Credit Union is a financial cooperative that offers checking, savings, home loan, investment, insurance and online services.
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Allyson Hill, CPA
Senior Vice President, Chief Financial Officer
Joseph Harrison, CPA (Oregon), CRCM, CIA, CAMS, CFE
Senior Vice President - Chief Compliance Officer
Recent News
The Business Journal
2025-10-04
2025-10-02
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