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Campfire · 5 months ago

Accounting Solutions & Customer Success Manager

San Francisco, CA

Full-time

Onsite

Entry, Mid Level

$100K/yr - $130K/yr

2+ years exp

Campfire is a next-gen core accounting platform that helps modern mid-market finance teams close fast and scale faster. The Accounting Solutions & Customer Success Manager will play a critical role in driving adoption for Campfire by managing client migrations and providing ongoing support to ensure customers achieve their accounting and business goals.

AccountingArtificial Intelligence (AI)FinanceFinTechSoftware

Culture & Values

Responsibilities

Lead the ERP implementation process for new customers, from kickoff to full go-live

Migrate customer data from their previous accounting software based on client requirements

Provide training sessions to ensure users are proficient with the software

Serve as the primary point of contact for assigned accounts, for both of the implementation and post-go live periods

Drive feature adoption and identify growth opportunities within existing accounts

Collaborate with product and engineering teams to communicate customer bugs and feature requests

Develop and maintain implementation best practices and documentation

Qualification

ERP implementationAccounting software experienceCustomer success managementTechnical aptitudeMicrosoft ExcelCommunication skillsProblem-solvingAttention to detailAdaptability

Required

2+ years of experience in accounting audit, accounting or finance or 2+ years of experience in customer success, implementation, or account management

Strong preference for candidates with experience in an in-house or public accounting role

Strong technical aptitude and ability to quickly learn new software platforms

Intermediate-level Microsoft Excel/Google Sheets skills

Bachelor's degree or equivalent experience in a relevant field

Highly proactive, adaptable, and capable of working in a fast-paced environment

Excellent attention to detail and ability to work under tight deadlines

Exceptional communication and interpersonal skills

Problem-solving mindset with the ability to translate customer needs into practical solutions

A growth mindset with a focus on continuous improvement