RevenueCat · 2 months ago
Developer Support Engineer
Americas
Full-time
Hybrid
Entry Level
$120K/yr - $120K/yr
2+ years expRevenueCat is a leading monetization platform for mobile applications, helping developers manage in-app subscriptions. The Developer Support Engineer role involves providing hands-on support to developers integrating the RevenueCat SDK, troubleshooting issues, and collaborating with cross-functional teams to enhance the developer experience.
Big DataDeveloper APIsDeveloper ToolsMobile AppsMobile Payments
Responsibilities
Supporting developers daily. You’ll debug issues, untangle complex code paths, and guide developers through onboarding so they can ship subscription features confidently
Collaborating cross-functionally. You’ll partner closely with Engineering and Product to influence the developer experience—everything from our documentation to new features
Building tooling and processes. You’ll craft or improve the internal apps and dashboards that make troubleshooting faster and easier, both for you and your teammates
Driving user success. From investigating stack traces to clarifying best practices, you’ll ensure developers can move from “blocked” to “shipped” without missing a beat
Deep-dive into the frustrations and roadblocks developers face, helping them get unblocked so they can launch their apps
Familiarize yourself with our support tools and processes
Propose and implement quick wins in our documentation and support articles to reduce common developer pitfalls
Work alongside our engineering team to resolve complex issues and learn the ins and outs of subscription infrastructure
Spot opportunities for product improvements that will reduce developer friction
Build out test apps and reproducible environments to tackle issues head-on
Own onboarding and solution engineering for new developers using RevenueCat, providing a seamless start-to-finish experience
Identify recurring blockers and implement targeted improvements—both in our products and in your own support workflows
Craft (and refine) internal dashboards and tooling that accelerate the DSE team’s efficiency
Make meaningful, self-directed contributions to how we scale support for an ever-growing developer community
Gained super-hero level intuition for diagnosing the root causes of even the trickiest tickets
Led the charge on hiring, mentoring, and growing our support engineering team
Found new ways to delight developers, turning frustrating subscription problems into smooth, joyful experiences
Qualification
Required
2-3 years of experience in an engineering or technical role, or have built and shipped a mobile app that integrates RevenueCat
Comfortable with either iOS (Swift / Objective-C) or Android (Java / Kotlin) and have a grasp of app development and release processes
Ability to debug code with minimal info, diagnosing issues from cryptic logs or stack traces
Eager to learn and grow; this is one of the few entry-level positions at RevenueCat and has historically launched multiple careers within our company
Thrive in an environment that requires creative problem-solving and a 'get it done' mentality
Strong written and verbal communication skills, and empathetic towards the developer journey
Technical curiosity and a willingness to learn new tools and frameworks
Resourcefulness in figuring out solutions when the path isn't obvious
Clear communication skills to translate complex issues into helpful, actionable steps
Outcome-oriented mindset, ensuring your support leads to measurable developer success—fewer tickets, better documentation, and happier customers
Collaboration and comfort with a fully remote, asynchronous setup using tools like Slack, Zoom, Linear, and Notion
Benefits
Competitive equity in a fast-growing, Series C startup backed by top-tier investors, including Y Combinator
10-year window to exercise vested equity options
Fully remote and flexible work environment
4-5 weeks of suggested time off annually for mental, physical, and emotional recharge
$2,000 USD for workspace setup and $1,000 USD annual stipend for continuous learning
Company
RevenueCat
RevenueCat is a subscription management platform for apps that monetize through in-app purchases.
51-200 employees
Funding
Current Stage
Growth StageTotal Funding
$118.5MKey Investors
Bain Capital VenturesAdjacentY Combinator Continuity Fund
2025-05-22Series C· $50M
2024-04-25Series C· $12M
2021-05-27Series B· $40M
Leadership Team
Jacob Eiting
CEO
Miguel Carranza
CTO & co-founder
Recent News
Index Ventures
2026-01-05
Android Headlines
2025-10-11
Company data provided by crunchbase