TD · 2 months ago
Customer Experience Associate - Future Opportunities
Markdale, Ontario
Full-time
Onsite
Entry Level
CAD$22/hr - CAD$27.21/hr
1+ years expTD is one of the world's leading financial institutions committed to delivering exceptional customer experiences. The Customer Experience Associate role involves processing financial transactions, understanding customer needs, and promoting banking solutions to ensure a positive customer experience.
BankingFinanceFinancial ServicesWealth Management
Responsibilities
Process financial transactions like deposits, withdrawals, and bill payments as per standardized operating procedures, industry regulations and TD's Code of Conduct and Ethics
Understand and determine customer needs to recommend solutions specific to those needs while exercising discretion in confidential matters
Respond and resolve customers' concerns using standard procedures and escalating non-standard activities, as necessary
Achieve assigned goals and business objectives by promoting banking solutions and completing business processes in a timely and accurate manner
Connect personally with customers to advise them appropriately and clearly on banking solutions and processes
Help build a positive, diverse and equitable work environment by promoting team effectiveness as well as participating in personal performance development
Assist the team by respecting coworkers, staying dedicated, and keeping everyone up-to-date on the status of routine activities
Deliver quality customer experiences and recommend operational improvements where opportunity exists to improve and achieve operational excellence
Qualification
Required
High School diploma and/or 1+ years of relevant experience
Strong administration, organizational, planning and time management skills to work in a fast-paced environment
Hands on knowledge of using MS Office (Word, Excel, and Outlook) and internet
A go-getter who can exercise initiative and be accurate and detail oriented to handle several tasks and changing priorities
A dynamic communicator with established customer experience skills who can connect, both verbally and in writing, with different people in a calm, courteous, and effective manner
Preferred
Undergraduate degree or equivalent is an asset
Benefits
Health and well-being benefits
Savings and retirement programs
Paid time off
Banking benefits and discounts
Career development
Reward and recognition programs
Company
The Toronto-Dominion Bank & its subsidiaries are collectively known as TD Bank Group (TD).
10001+ employees
H1B Sponsorship
TD has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2022 (1)
2020 (6)
Funding
Current Stage
Late StageTotal Funding
$65MKey Investors
U.S. Department of the Treasury
2023-10-03Grant· $65M
Leadership Team
Brian Jacobson
Chief of Staff to the CEO, TD Bank, America's Most Convenient Bank
F
Foster Glenn
SVP, Chief Information Security Officer
Recent News
2026-01-11
Winnipeg Free Press
2026-01-09
2026-01-06
Company data provided by crunchbase