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WEKA · 2 months ago

Senior Designated Services Engineer

United States

Full-time

Remote

Senior Level, Lead/Staff

$140K/yr - $195K/yr

10+ years exp

WEKA is a pre-IPO, growth-stage company focused on transforming enterprise data infrastructure with AI-native solutions. The Senior Designated Services Engineer will ensure customer success by providing technical expertise, troubleshooting issues, and strengthening relationships with top-tier customers.

AI InfrastructureArtificial Intelligence (AI)Cloud StorageData CenterData ManagementSoftware

Comp. & Benefits

No H1B

Responsibilities

Serve as the primary technical liaison between customers and Engineering to address feature gaps, reliability concerns, and documentation improvements

Troubleshoot and resolve technical issues, escalating to Engineering when necessary

Provide feedback to Engineering to enhance product supportability, usability, and serviceability

Support pre-sales engineers, partners, and resellers with technical expertise

Proactively monitor WEKA systems using remote monitoring tools to identify and address potential issues

Own, track, and document customer issues via the ticketing system

Communicate clearly and professionally with customers, partners, and internal teams

Contribute to knowledge-sharing through internal and customer-facing documentation (FAQs, KB articles)

Manage multiple projects and support cases concurrently

Advocate for customer concerns and represent WEKA externally

Develop subject matter expertise in WEKA and customer technologies

Participate in on-call, follow-the-sun support rotations as needed

Availability for alternative work hours (nights, weekends, holidays) and potential regional/international travel

Qualification

Linux/Unix administrationDistributed storage systemsTechnical troubleshootingCloud computingPythonNetworkingAutomation scriptingMonitoring toolsCollaboration toolsTechnical writing