Rivian and Volkswagen Group Technologies · 2 months ago
Field Service Parts Advisor IV - Mid Shift
Normal, Illinois
Full-time
Onsite
Mid Level
$24.63/hr - $30.79/hr
3+ years expRivian is a company focused on creating emissions-free Electric Adventure Vehicles and is looking for a Parts Advisor to enhance the internal customer experience at their service locations. The role involves training others, managing inventory, and fostering communication between service teams to ensure efficient operations.
AutomotiveInformation TechnologySoftware
Responsibilities
Ability to train and guide others on the basics of receiving and stocking parts, managing inventory, requesting access to key platforms and dealing with customer questions and objections and follow up on the associate’s progress
Support other Rivian Service Centers when required
Ability to explain, and execute processes / standards (e.g. warranty return, shipping process, channel planning, pre-pulling parts, indirect purchasing) when needed, and the ability to follow up and provide feedback
Understand, and explain the physical inventory process (preparation and execution)
Provide constant communication and feedback to the channel planning team to ensure proper MIN/MAX levels
Understand and explain KPI's and metrics and their significance
Identify and resolve common discrepancies in parts procurement, review for human error transactions and collaborate to improve processes and learn
Comfortably communicates with technicians and leads to promote clear communication channels. Calls and/or participates in huddles to collaborate on best and efficient ways to take care of our customers
Identify and order the correct part needed for any repair
Source or look up and understand parts assemblies / subassemblies
Physically and systematically receive parts and/or allocate back orders
Physically and systematically BIN parts
Understand, execute and explain the Rivian BIN scheme
Utilize and navigate the following programs and documentation - SharePoint, Warranty Manual, Write It Right and Rivian's proprietary systems
Demonstrate and execute daily counts and understand the intended use of the tool
Understands all pay types (Goodwill, Customer Pay, Internal, etc.) and use cases
The ability and willingness to learn and gain an understanding of Rivian's maintenance scheduling
Explain services and provide an exceptional customer experience
Utilize a forklift in required areas for transporting and organization of parts
Knowledge of Rivian's safety requirements
List and explain the 5S stages and methodology
Provide exceptional service to all customers using Rivian Guiding Principles
Qualification
Required
Ability to work independently ordering, receiving, distributing, and auditing parts, making recommendations to internal and external clients, addressing customer objections
Ability to prepare and disseminate effectively organized and coherent business communication while practicing established business norms
Strong communication, organizational and time management skills
Exhibits patience, empathy, attention to detail, and a passion for problem-solving. Remains flexible and responsive to changing conditions
Great attitude with a high-energy personality, excellent customer service skills, and able to multi-task and thrive in a fast-paced environment
Basic mathematic skills to prepare and transact estimates and payments
Physical exertion may be required to perform occupational tasks (sitting for 8 or more hours in a day, standing for up to two hours at a time for 8 or more hours a day, walking, bending, kneeling, twisting, carrying, reaching, stretching, pushing, pulling, and lifting up to 85 lbs)
Frequent use of hands for purposes of grasping and using tools correctly, entering data, writing communications, or calling customers or internal partners
Ability to read and speak fluent English
Ability to see, read and interpret documents such as governmental regulations, safety rules, operating and maintenance instructions or schematics
Minimum age of 21
Must be available for a regular schedule of 40 hours a week, including weekends and holidays, according to business need. Shifts may include evening, overnight, or early morning hours
No driving related suspensions or revocation of Driver License (within a 3-5 year period)
Preferred
Degree or team leadership experience in a fast-paced environment is preferred
HS Diploma or GED preferred
3 - 4 years of Customer Facing Service, material handling / inventory management or equivalent, Experience in a Fast-Paced Environment
Company
Rivian and Volkswagen Group Technologies
Rivian and Volkswagen Group Technologies develops scalable automotive software and technology platforms for multiple vehicle segments.
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Kranti Garatkar
Staff Technical Program Manager
Recent News
2025-11-14
Company data provided by crunchbase