Globe Telecom · 2 months ago
Collections Expert
9F The Globe Tower
Full-time
Onsite
Mid, Senior Level
3+ years expGlobe Telecom is dedicated to creating a wonderful world for its people and business. They are seeking a Collections Expert to maximize cash recovery and minimize bad debt from a delinquent portfolio through effective negotiation and dispute resolution.
InternetMobileTelecommunications
Responsibilities
Manage a dedicated portfolio of delinquent accounts (B2B or B2C) to minimize bad debt and maximize cash recovery
Proactively contact customers with overdue balances via phone, email, and standardized letters (dunning notices)
Negotiate payment schedules, settlements, and 'promise-to-pay' agreements tailored to the customer's financial situation
Investigate and resolve billing discrepancies, disputes, and payment inquiries by coordinating with internal departments (like Sales, Billing, or Customer Service)
Maintain detailed, accurate, and timely records of all collection activities, communications, and payment promises in the CRM or collections system
Utilize internal and external resources to locate updated contact information for non-responsive customers
Ensure all collection activities strictly adhere to local laws
Analyze accounts receivable aging reports to identify trends, high-risk accounts, and portfolio health. Prepare regular reports for management on recovery rates and performance
Identify root causes of non-payment and recommend improvements to credit policies, billing procedures, and the overall order-to-cash cycle
Train and mentor junior collections specialists on best practices, negotiation tactics, and compliance standards
Prepare and review documentation for accounts that require escalation to third-party collection agencies or legal action
Qualification
Required
Proven experience (typically 3-5+ years) in a collections, accounts receivable, or debt recovery role
Deep understanding of the FDCPA, TCPA, and other relevant collections laws and regulations
Proficiency in collections software (e.g., Salesforce, Google Suite, etc.) and MS Excel for reporting and analysis
Strong Negotiation: Ability to influence and persuade while remaining professional
Resilience & Persistence: Capable of handling rejection and difficult conversations
Empathy: Ability to understand the customer's perspective while still achieving the collection goal
Problem-Solving: Strong analytical skills to investigate complex account issues
Communication: Clear, confident, and professional verbal and written communication
Company
Globe Telecom
Globe Telecom is a provider of mobile telephony and broadband services.
5001-10000 employees
Funding
Current Stage
Public CompanyTotal Funding
$314.79MKey Investors
Bank of the Philippine IslandsMetrobank
2024-12-02Post Ipo Debt· $51.08M
2023-09-25Post Ipo Debt· $263.71M
1975-08-11IPO
Leadership Team
Carl Raymond R. Cruz
President and CEO
Anton Reynaldo Bonifacio
Chief Artificial Intelligence Officer
Recent News
Mobile World Live
2026-01-19
2026-01-03
Company data provided by crunchbase