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Globe Telecom · 1 month ago

Dashboarding, Insighting and Operational Analyst

18F The Globe Tower

Full-time

Onsite

New Grad, Entry Level

Globe Telecom is focused on creating a wonderful world for its people and business through data-driven analytics. The Dashboarding, Insighting and Operational Analyst will enhance customer experience and drive business growth by collecting, analyzing, and reporting data to identify operational deficiencies and customer pain points.

InternetMobileTelecommunications

Comp. & Benefits

Responsibilities

Collect, organize, analyze, and disseminate significant amount of information with attention to detail and accuracy

Interpret data, analyze results using statistical techniques

Provides strategic and analytical insights around quantitative analyses, processes, and validations

Synthesize data by reporting actionable results to internal partners

Correlates Net Promoter Score (NPS) with customer behavior and experience data. Identifies drivers of promoters and detractors, and allows analysis of individual factors

End to end analysis to identify operational gaps and for improvement

Prepare weekly and monthly customer reports, developing relevant metrics

Proactively analyze call drivers, determine root cause and make recommendations for process improvements

Develop reports, dashboards, and processes to continuously monitor data quality and integrity

Responsible for data gathering and analysis of concern type centered to business needs

Refine data to accelerate returns with unique and customer-specific use cases for NPS & churn, customer profiling and customer engagement