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The Poverello Center, Inc. · 3 months ago

Pharmacy Administrative and Participant Engagement Coordinator

Wilton Manors, FL

Full-time

Onsite

New Grad, Entry Level

The Poverello Center, Inc. is dedicated to improving health outcomes for underserved populations. The Pharmacy and Participant Engagement Coordinator manages administrative tasks within the pharmacy while driving participant engagement and retention strategies for the EXTRA Care Clinic.

Health Wellness & Fitness

Responsibilities

Maintain and reconcile financial records related to pharmacy operations, ensuring accurate tracking of dispensing reports and client payments

Assist with managing cash flow and tracking payments related to social determinants of health support, including rent, utilities, and medication

Provide exceptional customer service by addressing client inquiries regarding pharmacy services through phone calls, texts, and in-person communication

Oversee data management for pharmacy-related services, ensuring compliance with reporting requirements and assisting with monthly audits

Generate required reports for grant compliance and assist in developing strategies for improving pharmacy services

Engage program participants and potential clients to connect them with the EXTRA Care Clinic, ensuring they receive the care and support they need

Provide consistent, positive customer service by responding to inquiries and proactively following up with clients

Foster client relationships through open communication, trust-building, and creating tailored strategies for participant retention

Develop and implement retention strategies based on client behavior and feedback to enhance engagement and participation in clinic services

Work closely with the team to identify areas for improvement in client engagement and satisfaction

Helps with conflict resolution and ensure participants feel valued and heard

Qualification

Customer serviceMicrosoft ExcelElectronic medical recordsHealthcare administrationBilingualCommunication skillsOrganizational skillsProblem-solving skillsDetail-oriented

Required

Bachelor's Degree in Human Services or equivalent

Previous experience in customer service, healthcare administration, or a related role

Strong communication, organizational, and problem-solving skills

Ability to multi-task and adapt to a fast-paced environment while maintaining attention to detail

Empathy and a client-first approach to service

Experience with electronic medical records (EMRs) and/or QuickBooks

A commitment to diversity, equity, and inclusion in providing services to individuals from diverse backgrounds and experiences

Verbal communication skills

Written communication skills

Strong Customer service skills

Understand client eligibility/qualifications and have knowledge of Microsoft Excel spreadsheets

Ability to read and comprehend instructions, correspondence, and memos

Ability to write correspondence

Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization

Ability to add and subtract two-digit numbers and to multiply and divide with 10's and 100's

Ability to perform these operations using units of American money and weight measurement, volume, and distance

Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions

Ability to deal with problems involving a few concrete variables in standardized situations

Proficient with Computer: Microsoft Office Suite including Word, Outlook, and Excel; (PE) software system; Smart Choice; Internet software records; T-Sheets & ADP Online access (HR and payroll software)