SusieCakes Bakery · 2 months ago
Menlo Park Guest Service Intern
Menlo Park, CA
Internship
Hybrid
Intern
1+ years expSusieCakes Bakery is a luxury lifestyle brand focused on homemade-style desserts and a positive work environment. The Guest Service Intern will learn about internal operations, key leadership skills, and how to provide exceptional service while gaining business acumen in the hospitality industry.
BakeryRestaurants
Responsibilities
Gain business acumen by exploring objectives, policies, and priorities
Build brand awareness through guest and team connections
Maintain service quality by handling guest interactions and transactions
Learn product preparation, quality checks, and recipe execution
Work alongside the General Manager to learn how we inspire, support, and develop our team members to create a positive and engaging work environment
Learn about labor, cost of goods, and operating expenses
Shadow payroll processing
Perform cleaning tasks and bakery walkthroughs
Learn about bakery maintenance management
Model company mission, values, and goals
Demonstrate teamwork and leadership by example
Work efficiently in a fast-paced, entrepreneurial environment
Stay objective and solution-focused in challenging situations
Qualification
Required
Must be currently enrolled in a hospitality program or certification course
1 year of experience in hospitality courses
Or 1 year of restaurant/bakery/retail experience
Must be able to read and understand English for safety purposes
Must be able to communicate effectively with guests, managers, and team members
Must be able to lift up to 50 lbs
Must be able to work long periods of time standing
Must be able to taste product for quality assurance i.e buttercream(s), cake(s) and cupcake(s) batter, cookie dough and other recipes as assigned
Benefits
Flexible work schedule
Free non-slip shoes (annually!)
Birthday month PTO with complimentary cake
Company holidays off (Thanksgiving, December 25th-27th, and New Year’s Day)
Medical, dental, vision insurance
Vacation, 401k, FSA
Paid Sick Time
Referral Program
Pet rescue reimbursement and pet insurance
Flexible return to work schedule for maternity leave
Generous 50% discount on all our delicious desserts!
Company
SusieCakes Bakery
SusieCakes is the premier All-American, Home-Style Bakery with the most delicious baked goods you have ever tasted.
201-500 employees
Funding
Current Stage
Growth StageLeadership Team
Susan Sarich
Founder/CEO
Recent News
2025-03-14
The Journal Record
2025-02-19
2023-09-27
Company data provided by crunchbase