Related Companies · 2 months ago
Director of Resident Services
Albany, New York
Full-time
Hybrid
Lead/Staff, Director/Executive
$115K/yr - $135K/yr
3+ years expRelated Companies is a leader in affordable housing, dedicated to enhancing the nation's affordable housing supply. They are seeking a Director of Resident Services to lead and coordinate dynamic programming across their portfolio, ensuring alignment with their mission and community engagement standards.
Commercial Real EstateConstructionProperty DevelopmentReal EstateRentalSales
Responsibilities
Lead and oversee the Resident Services function, managing program implementation and providing training, hiring, and ongoing support for Resident Service Coordinators
Collaborate with the Community Engagement team and affordable housing residents to assess community needs through surveys, programs, and activities. Develop and execute a calendar of regional and national resident engagement events in partnership with the VP of Community Engagement
Serve as a resource for residents by building a comprehensive understanding of available community services, including behavioral and mental health support, and workforce development programs. Maintain a database of local resources for each property to ensure continuity of services and referrals
Create and implement localized service delivery plans tailored to meet residents' needs, driving community relations, service delivery, and volunteer development
Define responsibilities for internal and external service providers, oversee site-level programming, and ensure tasks and performance expectations are met to maintain strong third-party partnerships
Ensure compliance with contractual obligations and performance reporting requirements while developing and monitoring measurable outcomes for Resident Services programs
Build and nurture relationships with resident associations, local government officials, community organizations, and other stakeholders to support community development efforts
Balance property-specific social service needs with operational budgets and available resources, ensuring programs are impactful and sustainable
Evaluate properties lacking Resident Service Coordinators, identify resident needs, and determine funding opportunities to support services or full-time roles
Represent Related Affordable at forums, public meetings, and community events, including resident kickoff meetings before renovation projects
Foster resident engagement by building trust and working closely with the Resident Services team and Director of Residential Marketing to ensure consistent communication and the effective dissemination of information
Qualification
Required
Bachelor's or advanced degree in Public Policy, Social Work, Healthcare or related field
Three (3)+ years of relevant experience in nonprofit, social service or public/government sector
Background in risk mitigation, trauma informed care, mental health, or substance abuse is a plus
Demonstrated success in managing teams and leading cross-functional projects effectively
Excellent written and verbal communication skills
A strong passion for social action, delivery of quality services and the preservation of affordable housing
Demonstrates accountability and reliability by taking full ownership of projects and outcomes, prioritizing precision and attention to detail, and approaching challenges with grit, resilience, and proactive problem-solving, while continuously engaging in learning and development to enhance performance; fosters collaboration and a resident-centered environment, ensuring empathy, respect, and cross-functional success in all interactions
Benefits
Annual bonus that is tied to performance
Comprehensive benefits package, including health insurance, retirement plans, and paid time off
Company
Related Companies
Related Companies is a global real estate and lifestyle company defined by innovation and the most prominent privately-owned real estate firm in the United States.
1001-5000 employees
H1B Sponsorship
Related Companies has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2023 (1)
2022 (2)
2020 (1)
Funding
Current Stage
Late StageLeadership Team
David Zussman
Chief Financial Officer
Jennifer Tuhy
CFO - Hudson Yards
Recent News
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