Level 2 Support Engineer jobs in United States
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Publicis Communications ยท 5 months ago

Level 2 Support Engineer

positionMultiple
timeFull-time
remoteHybrid
seniorityMid Level
date3+ years exp

Publicis Communications is seeking a Level 2 Support Engineer to join their team of innovative professionals. In this role, you will be responsible for diagnosing and resolving complex L2 issues, optimizing PL/SQL code, and collaborating with various teams to enhance system performance and integrity.

Marketing & Advertising

Responsibilities

Investigate, diagnose, and resolve L2 issues related to our platform, working closely with L1 support and development teams
Provide support for Oracle Forms-based interfaces and PL/SQL backend components within the system
Analyze and optimize PLSQL code to improve response time and system performance
Proactively monitor the application to identify and mitigate performance bottlenecks or failures
Liaise with traders, analysts, and technical teams to address critical issues and implement preventive measures
Maintain clear and concise technical documentation, SOPs, and troubleshooting guides for faster resolution and knowledge sharing
Assist with testing and deployment of application updates, patches, and new features, ensuring system integrity post-release

Qualification

L2 application supportSQLPL/SQLOracle FormsLinuxAnalytical skillsScripting (Bash/Python)Problem-solvingEffective communication

Required

3+ years of experience in L2 application support
Proficient in SQL and PL/SQL, with hands-on experience analyzing and debugging complex code
Experience with Oracle Forms in a support or development context
Basic understanding of Linux environments (RedHat preferred)
Strong problem-solving and analytical skills with a focus on root cause analysis
Effective communication skills and ability to work in fast-paced, high-pressure environments

Preferred

Scripting experience (e.g., Bash or Python) is a plus

Company

Publicis Communications

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Publicis Communications is the creative communications hub of Publicis Groupe, bringing together the Leo Burnett, Saatchi & Saatchi, Publicis Worldwide, BBH, Marcel, Fallon, MSLGROUP and Prodigious networks Present in over 100 countries, Publicis Communications aims to deliver transformative work to its clients and to attract the best talents in the industry.
dateFounded in 1926
location
Paris, FR
people-size10001+ employees
web-link
http://www.publicisgroupe.com/en/services/services-publicis-communications-en

Funding

Current Stage
Late Stage

Leadership Team

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Steve Shames
Chief Marketing Officer, Publicis Creative Group
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Ted Thompson
Executive Client Partner
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Company data provided by crunchbase