super{set} · 1 day ago
Customer Success Engineer
San Francisco, CA
Full-time
Hybrid
Mid Level
3+ years expsuper{set} is dedicated to founding, funding, and building data and AI-native startups. The Customer Success Engineer role at Zig AI will own the end-to-end execution of customer pilots while acting as the connective tissue between customers, sales, product, and engineering, ensuring pilots run smoothly and customers feel supported.
Artificial Intelligence (AI)Financial ServicesVenture Capital
Responsibilities
Own the full lifecycle of customer pilots - from kickoff, configuration, and onboarding through weekly check-ins, performance monitoring, and wrap-ups
Build strong, trust-based relationships with customer stakeholders (often non-technical sales teams)
Proactively unblock customers and coordinate internal resources to ensure pilots run smoothly
Track pilot outcomes, business impact, and signal quality to inform go/no-go decisions for scale
Translate customer needs into clear, structured requirements for engineering - enough technical depth to avoid slowing the team, but without needing to be an engineer
Identify patterns, edge cases, and friction points across pilots and feed them into product prioritization
Partner with PMs to help shape product iterations based on real-world customer usage
Serve as the ongoing point of contact for pilot customers, ensuring adoption, satisfaction, and continued engagement
Develop repeatable onboarding flows, checklists, communications, and light documentation that increase pilot efficiency over time
Partner closely with Sales to drive post-pilot conversion to paid customers, leveraging their unique credibility, context, high-signal insights and rapport built during the pilot phase
Assist sales in driving post-pilot conversion to paid customers - delivering the signal, storytelling, and operational follow-through required to move pilots into revenue
Track leading indicators that inform expansion opportunities and long-term customer success
Use hands-on knowledge of the customer’s pain points, implementation nuances, and value realization to influence deal closure and expansion
Qualification
Required
3-4 years in customer-facing roles across Customer Success, Account Management, Sales Engineering, Solutions functions
Experience working directly with non-technical users, especially in sales-driven environments
Prior exposure to product or technical cross-functional work - comfortable translating between customers & engineers
Strong communication skills, especially in explaining technical workflows in simple, relatable terms
A 'doer' mentality with very-high clock-speed, strong synthesis capabilities, and a strong growth mindset
High-energy, proactive, and thrives in high-ownership environments
Operationally strong and takes end-to-end ownership without dropping details
Confident and highly personable extroverted communicator who can build rapport with stakeholders
Comfortable navigating ambiguity, moving fast, and context-switching across multiple pilots
Curious, hungry, fast learner who enjoys experimentation and able to synthesise quickly
Preferred
Startup experience preferred; thrives in fast-moving, evolving environments
Company
super{set}
super{set} is a venture studio firm that offers financial and transformation help to software companies in the data and AI fields.
11-50 employees
H1B Sponsorship
super{set} has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (1)
2024 (2)
2022 (7)
Funding
Current Stage
Early StageLeadership Team
Tom Chavez
Co-Founder & General Partner
Recent News
FinTech Global
2025-09-15
Company data provided by crunchbase