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H&M · 8 hours ago

Visual Keyholder - West Towne Mall

Madison, WI

Full-time

Onsite

Entry, Mid Level

$17.90/hr - $21.12/hr

H&M is a fashion brand that offers the latest styles and inspiration, and they are seeking a Visual Keyholder to enhance the customer experience through visual merchandising and commercial execution. The role involves coaching the store team, maintaining visual standards, and executing store operations to meet sales targets.

Customer ServiceFashionRetail

H1B Sponsor Likely

Responsibilities

Contribute to the total OMNI customer experience in your store by ensuring visual and commercial curation according to guidelines (In-direct)

Representing yourself and the H&M Brand positively during customer interactions (Direct)

Organize and plan your workload according to store activation plan and adapt based on business needs in collaboration with your Store Management team and Area Visual Manager

Launch and maintain the latest global campaigns and sale activities on time according to H&M Brand Standards

Ensure good garment care, stock levels, and give input on allocation to Store Management and Area teams

Perform sales report (KPIs) follow-up, identify and prioritize visual & commercial opportunities in collaboration with Store Management team

Create efficient and effective actions to increase customer satisfaction to reach sales targets, store goals, budget, and follow-up actions in collaboration with Store Management team

Follow all procedures, best practices for OMNI services, operational routines, legal requirements, and communication in all areas of the store with Store team

Keep up-to-date with fashion scene, trends, tendencies, styles, products, brands, competitors, and relevant influencers etc

Plan time for fashion & trend awareness to understand trend theory and mood boards for styling techniques and product presentation to anticipate our customer’s needs and enhance our shopping experience in store

Share, inspire and educate your store teams, keep them updated with seasonal changes, fashion trends, relevant visual & commercial information, in-store communication, including price perception

Coach and develop the Store team´s visual and commercial skills to secure high quality of product & commercial presentation according to guidelines

Support & develop daily routines and best practices for your Store team to always ensure a consistent level of visual & commercial standard while maintaining customer service engagement

Develop and coach talents and provide onboarding training to new colleagues

Organize, provide, and carry out the visual & commercial upskilling for you and your colleagues

Complete Visual Competencies & Commercial 4 All trainings based on Regional & Sales Market learning and development goals

Support Sales Market and Area teams with expansion (store projects) needs

Execute the visual & commercial curation & styling for the store based on commercial calendar, allocation, store activation plan and fashion trends according to mood boards and direction from the visual & commercial guidelines

Carry out sample picking best practice routines including stockroom garment quantities, accessories, and shoes to ensure you create clear trends and stories according to inspiration from the visual & commercial guidelines

Secure window & styling execution according to visual & commercial guidelines to create inspirational and commercial customer experience

Provide good customer flow by maintaining commercial layout, fixtures, to secure the best trend story placement

Secure a strong balance and the maintenance of price signs in windows and throughout the store following guidelines according to Global strategy and Sales Market requirements

In collaboration with Facilities Management ensure all lighting is working correctly, aimed to highlight our products and display forms in windows and throughout the store

Maintain and care for all display forms and interior material (fixtures & fittings) with sustainability in mind

In collaboration with Area Visual Manager ensure your store navigation is maintained and kept up to date according to latest guidelines and store layout

Ensure your store has enough quantities of sale and other activity including POS material according to local routines

Keep sales floor and back of house clean, organized, and safe according to local security guidelines

Holds additional operational responsibilities, such as opening and closing the store, managing the cash register, and ensuring the store's security protocols are followed

Acts as a leader on duty when managers are not present, taking responsibility for the sales floor, resolving customer issues, and directing team members

May delegate and oversee tasks for the store team during their shift

Makes decisions related to store operations, including customer service escalations, staff breaks, and enforcing store policies

Acts as a bridge between the team and management during non-visual tasks

Balances visual merchandising with operational duties and customer service

Prioritizes tasks based on immediate store needs, such as sales targets or operational issues

Qualification

Visual merchandisingFashion trend awarenessTeam leadershipCustomer serviceOperational best practicesEffective communicationOrganizational skillsFlexibility

Required

Curious and creative; always looking for inspiration

Proactive, solution focused, flexible

Effective communication skills to achieve results cross functionally

Individuals with fashion interests and leadership skills

Experience with being solution focused to improve product presentation and commercial execution in store

Good knowledge of visual, commercial, and operational best practices, routines, and tools

Know how to manage, follow-up and act on selling equation and weekly sales reports

A leader who can motivate and guide a team, ensuring store standards are upheld and colleagues are supported in their roles

Strong organizational skills with the ability to prioritize tasks and manage time effectively in a fast-paced retail environment

Comfortable taking on keyholder responsibilities, including opening and closing the store, handling cash, and ensuring safety and security protocols are followed

Skilled at providing exceptional customer service and resolving customer concerns with a solutions-oriented approach

A collaborative team player who communicates effectively and fosters a positive, inclusive work environment

Flexible and adaptable, with the ability to balance operational responsibilities and visual merchandising tasks while meeting deadlines

Availability to work a flexible schedule, including early mornings, evenings, weekends, and holidays

Benefits

Health insurance

Wellness and family support programs

Company match retirement plan

Paid leave programs

Paid time off

Community day to serve your local community

25% Staff Discount

Medical, Pharmacy Vision and Dental Coverage

Employee Assistance Program

Vacation, Wellness, Holiday and Parental Pay

401K

Commuter Benefits

Health and Dependent Care FSA

Additional Voluntary Benefits

Company

H&M

Glassdoor3.6

H&M Clothing Company is a Swedish multinational retail-clothing company, known for its fast-fashion clothing for men and women.

Founded in 1947

Stockholm, Stockholms Lan, SWE

10001+ employees

http://www.hm.com

H1B Sponsorship

H&M has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2023 (2)