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California State University - East Bay · 2 months ago

International Admissions Coordinator

Hayward, CA

Internship

Onsite

Intern, Entry Level

$4,799/mo - $5,967/mo

California State University - East Bay is a regionally engaged and globally oriented university committed to academic innovation and student success. The International Admissions Coordinator oversees the administration of the international admissions process, serves as a liaison with various departments, and provides guidance to prospective students. This role includes responsibilities such as managing application workflows, maintaining website content, and preparing statistical reports.

Higher Education

No H1B

Responsibilities

Accountable for the efficient operation of the international admissions process for CSUEB’s International Programs

Monitor and execute all aspects of the application workflow to ensure consistent application of policy, document imaging, correspondence with applicants, etc

Support the Admissions Evaluators in the collection and treatment of documents

Track and monitor application statuses in student information systems and regularly update messaging to students to reflect office missions and values

Provide support in the review and verification of student data in all used technologies

Ensure that prospective students, families, and community members are provided with accurate and consistent information regarding CSUEB’s International Programs application requirements and processes

Provide clarification on CSUEB policies and procedures and coordinate with administrative offices and academic departments to provide guidance to students. Meet with students regarding application process via email, phone, and walk in

Responsible for reviewing, maintaining, and updating websites related to International Programs using Cascade or current technology

Coordinate and verify website content for other related sites within International Programs and other areas within the division

Ensure applications, cycles, and other dates are set in software related to international admissions

Setup, monitor, and resolve auto messages for prospective students and applicants within Salesforce and troubleshoot issues as they arise

Act as a lead and provide guidance to student workers and assistants on international student application guidance, triaging to appropriate team member, and overall office operations

Provide ongoing training to student workers and advise Executive Director of personnel issues

Work with Executive Director on hiring and evaluating student workers and setting schedules

Support Executive Director on hiring in other areas as needed

Support International Programs staff in areas related to events, programming, data, and office functions

Work collaboratively with college departments and advisors on program updates and make recommendations to improve workflow, communication, and student experience

Prepare statistical reports of application processing timelines and student enrollment for the Executive Director of International Programs

Data used to track staff workflow efficiencies to ensure compliance with deadlines

Compile application data related to areas requested by Executive Director such as nationalities, programs, and more

Qualification

International admissions practicesCSUEB admissions policiesSalesforceMicrosoft Office SuitePeopleSoft Student AdministrationOnBaseProcess implementationVerbal communicationWritten communicationAttention to detailTeam collaboration

Required

General knowledge and skills in the applicable administrative and/or program field

Foundational knowledge of public administration principles, practices, and methods

Bachelor's degree and/or equivalent training and administrative work experience involving study, analysis, and/or evaluation leading to the development or improvement of administrative policies, procedures, practices, or programs