Asana · 1 month ago
Channel Operations Manager
Vancouver, BC
Full-time
Onsite
Mid, Senior Level
CAD$114K/yr - CAD$130K/yrAsana is a company that helps teams orchestrate their work and achieve their goals faster. They are seeking a Channel Operations Manager to enhance partner program operations, manage day-to-day operations, and lead a high-performing team, all while ensuring alignment with the company's strategic directives.
CollaborationEnterprise SoftwareSaaSSoftwareTask Management
Responsibilities
Lead, coach, and develop a high-performing team to deliver against business objectives and foster career growth
Manage day-to-day partner program operations, ensuring efficient execution and support for internal teams and external partners
Oversee sales credit reconciliation processes to ensure accurate attribution and alignment with internal sales policies and systems
Own the referral and sales assist commission payment process, coordinating across Finance, Sales Ops, and Partner teams to ensure timely and accurate payouts
Lead core 'run-the-business' activities, including triaging and managing incoming requests through the partner operations inbox, ensuring timely resolution and stakeholder communication
Support downgrade and cancellation management, collaborating with cross-functional teams to assess impact on partners and ensure accurate adjustments to credit or commission
Act as the primary point of contact for technology issue management, partnering with internal tech teams to resolve system-related issues impacting partner operations
Own partner portal management, including updates, user access, and continuous improvement to enhance partner experience and usability
Maintain Salesforce (SFDC) data hygiene across partner records, ensuring accuracy, completeness, and alignment with business reporting needs
Define and document partner sales rules of engagement, ensuring clarity, consistency, and alignment with go-to-market strategy and sales processes
Qualification
Required
Proven experience in channel operations, demonstrating a track record of success in leading teams and managing complex projects
Strong leadership skills with an ability to develop and mentor teams effectively
Exceptional organizational skills, allowing you to manage multiple priorities in a fast-paced environment
Proficiency in Salesforce or similar CRM platforms, and efficiently maintain data accuracy and completeness
Ability to work cross-functionally, building strong relationships with internal and external stakeholders
Strategic thinking and problem-solving skills, allowing you to drive business outcomes
Effective communication skills, ensuring clarity and alignment in operations and partnerships
Demonstrates curiosity about AI tools and emerging technologies, with a willingness to learn and leverage them to enhance productivity, collaboration, or decision-making
Benefits
Mental health, wellness & fitness benefits
Career coaching & support
Inclusive family building benefits
Long-term savings or retirement plans
In-office culinary options to cater to your dietary preferences
Company
Asana
Asana is a software company that specializes in the fields of work management, productivity, team goals, and project execution.
Founded in 2008
1001-5000 employees
H1B Sponsorship
Asana has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (47)
2024 (81)
2023 (82)
2022 (93)
2021 (51)
2020 (41)
Funding
Current Stage
Public CompanyTotal Funding
$453.2MKey Investors
Silicon Valley BankManhattan Venture Partners (MVP)Generation Investment Management
2020-09-30IPO
2020-08-15Undisclosed
2020-06-08Debt Financing· $200M
Leadership Team
Dan Rogers
Chief Executive Officer
Dustin Moskovitz
CEO & Co-Founder
Recent News
2025-12-10
2025-12-09
Company data provided by crunchbase