IT Services Support Specialist, GSD jobs in United States
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Amazon · 2 hours ago

IT Services Support Specialist, GSD

positionIndiana, United States
timeFull-time
remoteOnsite
seniorityEntry Level
date1+ years exp

Amazon is a global leader in e-commerce and cloud computing, and they are seeking an IT Services Support Specialist to provide technical support to their Corporate employees. The role involves managing support requests, troubleshooting issues, and ensuring customer satisfaction through effective communication and problem resolution.

Artificial Intelligence (AI)DeliveryE-CommerceRetail
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H1B Sponsor Likelynote

Responsibilities

Provides comprehensive technical support to Amazon Corporate employees worldwide
Research, resolve, and respond to inquiries received via web chat, telephone calls, email, ticketing system, all in a timely manner, in accordance with team standards
Diagnose and troubleshoots end user computing problems including analyzing the problem, identification of appropriate resources, testing of proposed fixes and follow-up to ensure the problem has been resolved
Creates and submits detailed call logs documenting customer interactions that are accurate, thorough, and timely
Informs customer of needed repairs and answers basic questions. Ensures that customer understands and is satisfied with work completed
Follow all standard operating procedures (SOP) through the effective use of Knowledge management
Manage a case count between 26-30 phone/chat/tickets
Acquire and maintain current knowledge of relevant support policies in order to provide technically accurate solutions to users
Assists with activities to triage and escalate any system or network outage to reduce downtime

Qualification

Windows supportMac supportLinux supportCompTIA A+CompTIA Network+Cisco/CCNAAWSCustomer serviceTroubleshooting

Required

1+ years of corporate setting Windows, Mac or Linux Operating systems support experience
Experience troubleshooting integrated and interdependent computer systems
Experience maintaining zebra thermal printers, troubleshooting thin clients, PCs, scanners, and portable handheld terminals

Preferred

CompTIA A+, CompTIA Network+, Cisco/CCNA, Linux (Redhat), Microsoft hardware (installation), AWS, or other industry relevant certifications
Experience in a dynamic environment with a high degree of customer service

Company

Amazon

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Amazon is a tech firm with a focus on e-commerce, cloud computing, digital streaming, and artificial intelligence.
dateFounded in 1994
location
Seattle, Washington, USA
people-size10001+ employees
web-link
https://amazon.com

H1B Sponsorship

Amazon has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (22803)
2024 (21175)
2023 (19057)
2022 (24088)
2021 (12233)
2020 (14881)

Funding

Current Stage
Public Company
Total Funding
$8.11B
Key Investors
Kleiner Perkins
2023-01-03Post Ipo Debt· $8B
2001-07-24Post Ipo Equity· $100M
1997-05-15IPO

Leadership Team

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Douglas J. Herrington
CEO, Worldwide Amazon Stores
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Werner Vogels
VP & CTO
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