Cresta · 1 month ago
Senior Software Engineer, Backend (AI Agent)
United States
Full-time
Remote
Senior Level
5+ years expCresta is on a mission to enhance customer conversations through AI technology. The Senior Software Engineer will be responsible for designing and maintaining scalable backend architectures for AI Agent solutions, ensuring high availability and performance in production environments.
Artificial Intelligence (AI)Intelligent SystemsMachine LearningNatural Language ProcessingTelecommunications
Responsibilities
Design, develop, and maintain scalable and robust backend architectures for Cresta’s AI Agent solutions and proprietary models
Collaborate with cross-functional teams including frontend engineers, machine learning engineers to ensure seamless integration of AI Agents into Cresta’s customer solutions
Lead initiatives to enhance system scalability and reliability in production environments, focusing on backend services that support AI functionalities
Drive efforts to optimize server response times, process large volumes of data efficiently, and maintain high system availability
Innovate and implement security measures, cost-reduction strategies, and performance improvements in backend systems supporting AI Agents
Qualification
Required
Bachelor's degree in Computer Science or a related field
5+ years of experience in backend system architecture, cloud services, or related technology fields
Proficient in designing and maintaining clear and robust APIs with a strong understanding of protocols including gRPC, REST
Previous experience working with Virtual Agent or AI Agent systems
Experience in high-performance database schema design and query optimization, including knowledge of SQL and NoSQL databases
Experience in containerized application deployment using Kubernetes and Docker in microservices architectures
Experience with cloud environments such as AWS, Azure, or Google Cloud, with a strong understanding of cloud security and compliance standards
Benefits
We offer Cresta employees a variety of medical, dental, and vision plans, designed to fit you and your family’s needs
Paid parental leave to support you and your family
Monthly Health & Wellness allowance
Work from home office stipend to help you succeed in a remote environment
Lunch reimbursement for in-office employees
PTO: 3 weeks in Canada
Company
Cresta
Cresta uses artificial intelligence to assist sales and service agents in the quality of customer service.
201-500 employees
H1B Sponsorship
Cresta has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (9)
2024 (6)
2023 (2)
2022 (10)
2021 (4)
2020 (3)
Funding
Current Stage
Late StageTotal Funding
$276MKey Investors
Tiger Global ManagementSequoia CapitalGreylock
2024-11-19Series D· $125M
2022-03-17Series C· $80M
2021-03-31Series B· $50M
Leadership Team
Ping Wu
CEO
Tim Shi
Co-Founder, Board Member
Recent News
Greylock
2025-12-02
Company data provided by crunchbase