Capita · 3 months ago
Recruitment & Learning Services Lead
United States
Full-time
Remote
Senior LevelCapita is an outsourcer, helping clients across the public and private sectors run complex business processes more efficiently. The Recruitment & Learning Services Lead will design and implement high-quality shared services for a strategic client, focusing on service delivery and transformation through an ERP platform.
Business IntelligenceConsultingEnterprise SoftwareInformation and Communications Technology (ICT)InsuranceManagement ConsultingOutsourcingProfessional ServicesTraining
Responsibilities
Contribute to the creation of the Service Blueprint and High-Level Operating Model for Recruitment & Learning Services
Lead workshops with client and third-party SMEs to integrate service elements and resolve design conflicts
Develop detailed service designs and operating models focused on user experience and performance standards
Provide input to training and testing teams to ensure alignment with service procedures
Ensure service design aligns with the business and ERP solution capabilities to minimise bespoke development
Present service design updates in the End-User Forum and facilitate stakeholder consensus
Support transition planning and lead dress rehearsals ahead of service cutover
Resolve service-related issues during early operational rollout and support service operatives
Qualification
Required
Extensive experience in leading sizable operational teams and delivering shared services into a complex client organisation
Expertise in Recruitment & Learning Services design and operating model development
Experience in large-scale, multi-party implementation programmes
Strong client relationship management and stakeholder engagement skills
Ability to manage TUPE transfers and drive workforce engagement
Experience in phased service transition planning, testing strategies, and hypercare support
Preferred
Experience with Oracle Fusion ERP service design
Experience working with global technical delivery partners and ERP partners
Multi-year experience in user experience-based service design
Knowledge of WCAG 2.2 Accessibility standards and testing tools
Experience creating Service Blueprints, Operating Models, and SOPs using UX design methodology
Familiarity with Government Digital Service (GDS) methodology and accessibility standards
Benefits
Competitive salary plus benefits
23 days’ holiday (rising to 27) with the opportunity to buy extra leave
The opportunity to take a paid day out of the office, volunteering for our charity partners or a cause of your choice
Auto-enrolment to our company pension, life assurance, a cycle2work scheme, 15 weeks’ fully paid maternity, adoption and shared parental leave, paternity pay of two weeks…and plenty more
Voluntary benefits designed to suit your lifestyle – from discounts on retail and socialising, to health & wellbeing, travel and technology
Access to our Employee Network Groups, which represent every strand of diversity and allow colleagues to connect and learn from each other on an open, inclusive platform
Company
Capita
Capita focuses on delivering expertise and technology solutions to improve business outcomes.
Founded in 1984
10001+ employees
Funding
Current Stage
Late StageTotal Funding
unknown2018-01-05Seed
1991-08-21IPO
Leadership Team
P
Pablo Andres
Chief Financial Officer
Ade Omotomilola
Head Of Cloud Services
Recent News
2025-10-27
Computer Weekly
2025-10-24
2025-10-21
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