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Thermo Fisher Scientific · 10 hours ago

Field Service Engineer Apprentice - Multiple Locations

Newark, NJ

Full-time

Hybrid

New Grad

Thermo Fisher Scientific is a world leader in serving science, focused on building a pipeline of engineering talent through their Field Service Engineer Apprentice Program. The role involves hands-on training to develop skills as a Field Service Engineer, providing customer service and technical support for laboratory instrumentation in the Boston, MA area.

BioinformaticsBiotechnologyCloud Data ServicesConsultingHealth CareLife ScienceManagement Information SystemsOffice SuppliesPrecision Medicine

No H1B

Responsibilities

You will participate in a 12-month hands-on “Apprentice” Training Program starting on June 2026. The Apprentice program strategically partners each Apprentice with an experienced Field Service Engineer (FSE)

Upon successful completion of the Apprentice Training Program, you will become an independent Field Service Engineer for your existing region, or a newly assigned region according to business/customer needs

Guided Career Pathing offers apprentices a career map of available opportunities to develop technical and professional skills and future professional development

During training, we will develop your knowledge, skills, and abilities as a new Field Service Engineer. You will learn how to perform various instrument service processes and procedures including solving issues, implementing repairs, and completing preventive maintenance to ensure accurate functionality of medical and laboratory instrumentation within your assigned region

Field Service Engineers (FSEs) are considered "remote" colleagues, commuting daily to customer sites to provide excellent service. FSEs (including Apprentices) are provided with a company vehicle for daily travel to multiple customer locations in their service area, including some overnight travel for customer service and training sessions

Field Service Engineers Apprentices will work alongside expert FSEs to evaluate and perform planned maintenance inspections

Through regular customer communication, timely resolutions, and follow-ups, FSE Apprentices will build positive customer relationships, better understand customer needs, and provide additional service solutions

Documentation of repair actions and timely reporting is required, along with maintaining an approved parts inventory

Handle spare parts, tools, and test equipment, ensuring calibration

Active participation in training, mentoring, and shadowing opportunities is encouraged

Align with Environment Health and Safety requirements

Qualification

Field Service EngineeringTechnical Equipment RepairCustomer ServiceLaboratory ConceptsCommunication SkillsSelf-MotivationCollaborative WorkLeadership Skills

Required

Must be legally authorized to work in the United States without requiring sponsorship

Possess a valid driver's license with a history of a good driving record

Flexibility to relocate within the United States upon completion of the 12-month Apprentice Program, if applicable

Professional capacities in communication, self-motivation, collaborative and independent work, and leadership skills

Preferred

Bachelor's degree or higher education preferred in engineering such as Chemical, Bio-medical, Mechanical, or Electrical

Customer Service experience

Student leadership experience and/or academic project work related to testing, repairing, and servicing technical equipment

Familiarity with laboratory concepts and chemistry terminology

Previous experience or internships in a related field

Benefits

Company car and fuel expenses provided!

Annual incentive bonus plan

401K with company match (eligible to participate after one year of service)

Health benefits, tuition reimbursement, and a range of other employee benefits!

A choice of national medical and dental plans, and a national vision plan, including health incentive programs

Employee assistance and family support programs, including commuter benefits and tuition reimbursement

At least 120 hours paid time off (PTO), 10 paid holidays annually, paid parental leave (3 weeks for bonding and 8 weeks for caregiver leave), accident and life insurance, and short- and long-term disability in accordance with company policy

Retirement and savings programs, such as our competitive 401(k) U.S. retirement savings plan

Employees’ Stock Purchase Plan (ESPP) offers eligible colleagues the opportunity to purchase company stock at a discount