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Milacron · 2 months ago

ServiceNow Product Manager

Hillenbrand Corporate

Full-time

Hybrid

Senior Level

Hillenbrand is a global industrial leader providing mission-critical processing equipment and solutions. They are seeking a Senior ServiceNow Product Manager & Developer to lead the strategic development of their ServiceNow platform, collaborating with stakeholders to enhance manufacturing operations and drive innovation.

IndustrialMachinery ManufacturingManufacturingMechanical EngineeringPlastics and Rubber ManufacturingProduct Design

H1B Sponsor Likely

Responsibilities

Strategic Platform Ownership: Define and maintain the product roadmap for ServiceNow, aligning platform capabilities with manufacturing operations, supply chain, and enterprise needs on a global scale

Solution Design & Development: Lead the design, development, and customization of ServiceNow applications, modules, and workflows to optimize manufacturing processes, maintenance, and operational efficiency

Stakeholder Collaboration: Partner with manufacturing leaders, global IT teams, and business units to gather requirements, prioritize features, and translate complex operational needs into technical solutions

Product Lifecycle Management: Manage ongoing enhancements, feature releases, and backlog prioritization to ensure continuous improvement and platform evolution supporting manufacturing excellence

User Experience & Interface: Recommend and implement UI/UX improvements tailored to manufacturing and field operations to enhance user adoption and satisfaction

Integration & Automation: Oversee system integrations with manufacturing execution systems (MES), ERP, IoT devices, and other internal/external systems, ensuring seamless data flow and automation

Performance & Optimization: Monitor platform performance across multiple global sites, troubleshoot issues, and implement improvements to ensure reliability, scalability, and security

Governance & Best Practices: Establish and enforce best practices for platform configuration, security, and compliance across manufacturing facilities worldwide

Market & Technology Trends: Stay informed on ServiceNow platform features, manufacturing industry trends, and emerging technologies to drive innovation and operational excellence

Cross-Functional Leadership: Lead cross-functional teams on platform projects, ensuring timely delivery, stakeholder alignment, and adoption across global manufacturing sites

Qualification

ServiceNow developmentProduct managementJavaScriptITSM/ITILServiceNow certificationsIntegrationHubManufacturing experienceStakeholder managementProcess optimizationCommunication skillsLeadership skills

Required

Proven experience as a ServiceNow Developer, Administrator, or Product Manager with a strong technical background in manufacturing environments

Demonstrated success in managing platform roadmaps, product lifecycle, and delivering enterprise-wide solutions

Strong knowledge of JavaScript, HTML, CSS, REST/SOAP APIs, and ServiceNow development tools

Experience with ServiceNow Studio, Flow Designer, IntegrationHub, and other platform modules

Deep understanding of ITSM, ITIL, and CMDB management within manufacturing or industrial contexts

Experience working in a global, multi-site manufacturing organization

Excellent stakeholder management, communication, and leadership skills

ServiceNow certifications (e.g., Certified Application Developer, Certified Implementation Specialist) are highly desirable

Preferred

Experience with scripting, automation, IoT integrations, and process optimization in manufacturing settings

Ability to manage multiple priorities in a fast-paced, global environment

Proven track record of working effectively with remote teams across different regions

Familiarity with manufacturing execution systems (MES), ERP, and other industrial systems

Knowledge of product management methodologies and tools

Company

Milacron

Glassdoor3.3

Milacron is a global leader in the manufacture, distribution, and service of highly engineered and customized systems within the plastic technology and processing industry.

Founded in 1995

Ahmedabad, Gujarat, IND

5001-10000 employees

https://www.milacronindia.com/

H1B Sponsorship

Milacron has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2023 (3)

2022 (3)