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Google Operations Center · 6 hours ago

Program Management Manager - DOME - Activation (Regional Lead) (Hybrid)

Southaven, MS

Full-time

Hybrid

Mid, Senior Level

$136K/yr - $163K/yr

Google Operations Center is dedicated to helping users and customers solve problems while fostering a culture of continuous improvement. The Marketing Program Management Manager will lead a team of Intake Leads and collaborate with marketing teams to ensure effective campaign execution and quality marketing programs.

Information and Communications Technology (ICT)Information ServicesInformation TechnologyInternetIT Infrastructure

Responsibilities

Lead and manage a team of Program management leads/senior specialists and data analysts

Work closely with cross-functional teams to ensure seamless campaign execution for their respective region

Manage production resources strategically, optimizing resource allocation and ensuring efficient project delivery throughout the region

Efficient and effective stakeholder management of cross functional and external partners teams

Oversee regional production execution workflows including managing task queue, scoping projects with regional stakeholders, and troubleshooting

Oversee process changes for teams and stakeholders, including systems training and enablement, and the rollout of new concepts to the broader organization

Collaborate with marketing teams to identify opportunities for automation that drive campaign effectiveness and ROI

Collaborate with stakeholders to manage strategy of regional nuances and campaigns

Manage individual and team performance against agreed service levels and deliverables; identify initiatives to meet or exceed objectives and key results

Compile and report weekly, monthly and quarterly metrics identifying insights and challenges with proposed solutions that drive effective workflow process improvements

Facilitate presentation of key performance metrics with leadership and/or business stakeholders to drive improved operational efficiency

Hold 1:1 meetings with individual team members to discuss performance, disseminate information and action on work / non-work related issues

Share verbal and written feedback and administer performance reviews; act as an employee coach, mentor and advocate to support ongoing employee professional development

Interview, and onboard new team members across all business workflows

Demonstrate excellent time-management skills in fast-paced operations

Ensure employees have appropriate training and other resources to maintain a high-quality work environment to enable high engaged and high performing teams

Qualification

Digital marketingMarketing automationProject managementStakeholder managementQuantitative reasoningTeam managementCoachingMicrosoft OfficeG SuiteSalesforce.comCommunicationStrategic thinkingProblem-solvingTime managementMentoring

Required

Bachelor's degree or equivalent experience with marketing expertise

Excellent communication skills (verbal and written) and proficiency in Microsoft Office and/or G Suite

Strong quantitative reasoning, strategic thinking, and stakeholder management abilities

Experience in project management, coordinating across teams, and digital marketing, including B2B campaign strategy, execution, and automation

Proven experience in managing teams, including performance assessment, coaching, and mentoring

Problem-solving skills with adaptability to changing business goals and processes, and experience with marketing automation (Marketo) and CRM systems (Salesforce.com)

Benefits

We support you with competitive wages and with comprehensive health care including medical, dental and vision coverage

We support your family with gender-neutral baby bonding leave, 24-26 week birth-parent maternity leave, and generous life, accident and disability insurance minimums

Employees who work onsite can enjoy free meals and snacks, and fun onsite experiences