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Kaleida Health · 1 month ago

Human Resources Service Center Specialist

Buffalo, NY

Full-time

Onsite

Entry Level

$22.65/hr - $31.15/hr

1+ years exp

Kaleida Health is committed to advancing the health of the community through a strong focus on diversity, equity, and inclusion. The Human Resources Service Center Specialist will provide Tier 1 customer service support related to various HR functions, ensuring a high-quality employee experience while acting as a liaison for further support when needed.

FitnessHealth CareNon ProfitSports

Growth Opportunities

Responsibilities

Deliver exceptional Tier 1 customer service across a wide breadth of HR functional COEs to employees and leaders

Act as a liaison to COEs for Tier 2 and Tier 3 support escalation as needed to ensure items are addressed timely

Navigate Employee Self Service resources, connect with external service providers, understand HR Policies and Procedures, and provide general assistance with basic day-to-day employee HR needs

Qualification

Human Resources experienceCustomer service skillsHR technology proficiencyMicrosoft WordMicrosoft ExcelMulti-taskingWritten communicationOral communicationInterpersonal skillsConflict managementOrganizational skills

Required

Associate degree in Human Resources, Business or related field required

1 year of experience in Human Resources related field required

1 year of experience in a customer facing and service related role required

Experience in using of HR technology including but not limited to HCM system, Microsoft Word and Excel proficiency, use of email, telephone and intranet required

Experience in Customer service driven, good written and oral communication skills, interpersonal and conflict management skills required

Must be organized and able to multi-task required

Must be able to work a non-traditional schedule to accommodate multiplies shifts. Example 7 am - 4 pm or 11 am - 7pm required