MaintainX · 2 hours ago
Enterprise Customer Success Manager
Canada, NC
Full-time
Onsite
Mid, Senior Level
5+ years expMaintainX is the world's leading Asset and Work Intelligence platform for industrial and frontline environments. The Enterprise Customer Success Manager will be responsible for driving customer success and retention for the enterprise segment, working closely with Account Directors and customer support teams to build strong relationships with customers and ensure their ongoing satisfaction with the software products.
Artificial Intelligence (AI)Asset ManagementB2BInformation TechnologyMobileSaaS
Responsibilities
Develop and maintain strong relationships with customers, becoming a trusted advisor and advocate for their success
Collaborate with sales and customer support teams to identify opportunities for upsell and cross-sell
Conduct product demonstrations, training sessions and webinars to ensure customers are fully onboarded and able to use our products effectively
Monitor product usage and key performance indicators and perform Quarterly Business Reviews with leadership staff and champions
Resolve customer issues and concerns, working closely with internal teams to ensure timely resolution
Mitigate churn by proactively identifying lagging facilities within an enterprise organization and presenting strategies to improve their product adoption and overall value
Leverage behavioural data to segment your book of business and develop communication strategies driving the greatest impact at scale
Qualification
Required
2+ years of experience in Customer Success in B2B SaaS/Software managing an Enterprise book of business
5+ years of experience in customer facing roles, preferably in a software company
Experience managing enterprise accounts with multiple stakeholders, departments, and implementation cycles
Proven track record of driving customer success and retention
Strong communication and interpersonal skills, with the ability to build rapport and trust with customers
Experience conducting product demonstrations and training sessions
Analytical mindset with experience using data to drive decisions and improve customer success
Comfortable working in a fast-paced, dynamic environment
Benefits
Healthcare, dental, and vision coverage.
401(k) / RRSP enrollment program.
Take what you need PTO.
Company
MaintainX
MaintainX provides a CMMS/EAM platform that streamlines maintenance, work orders, and asset management for industrial and frontline teams.
501-1000 employees
Funding
Current Stage
Late StageTotal Funding
$253.8MKey Investors
Bessemer Venture PartnersBain Capital Ventures
2025-07-09Series D· $150M
2023-12-06Series C· $50M
2021-06-09Series B· $39M
Leadership Team
Chris Turlica
CEO & Founder
Hugo Dozois-Caouette
Co-Founder and CTO
Recent News
baincapitalventures.com
2026-01-20
2025-12-08
Washington Technology
2025-11-23
Company data provided by crunchbase