Puyenpa · 2 months ago
IT Service Management (ITSM) Analyst
Woodbridge, VA
Full-time
Onsite
Mid Level
3+ years expPuyenpa is a family of companies focused on delivering Information Technology, Management Consulting, and General Construction solutions to the Federal Government and the Commercial Sector. They are seeking an IT Service Management (ITSM) Analyst to support the design, implementation, and monitoring of IT service management processes to ensure efficient product and service delivery.
ConsultingInformation TechnologyProfessional Services
No H1B
Security Clearance RequiredU.S. Citizen Only
Responsibilities
Collaborate with business and technical teams to optimize IT products and services and align them with business objectives
Key duties include generating documentation, monitoring ITSM process and practice performance, assisting with improving the IT experience of our stakeholders by measuring human-centric metrics, reporting on key performance indicators (KPIs) and other metrics, and drive continuous service improvement
Manages the coordination with Service Owners to design new services and enhance existing services
Coordinate with Services Owners to develop and maintain processes and workflows to design and transition services to Operations
Coordinate with Service Owners to define service quality metrics and Service Level Objectives (SLOs) for new and enhanced services
Qualification
Required
Three years of professional experience in relation to designing, implementing, and monitoring IT service management processes and practices within an organization, using frameworks like ITIL and Scrum, to ensure efficient product and service delivery by analyzing operational data, technical data, IT experience data, or any combination of those to identify areas and strategies for improvement
Collaborate with business and technical teams to optimize IT products and services and align them with business objectives
Key duties include generating documentation, monitoring ITSM process and practice performance, assisting with improving the IT experience of our stakeholders by measuring human-centric metrics, reporting on key performance indicators (KPIs) and other metrics, and drive continuous service improvement
Manages the coordination with Service Owners to design new services and enhance existing services
Coordinate with Services Owners to develop and maintain processes and workflows to design and transition services to Operations
Coordinate with Service Owners to define service quality metrics and Service Level Objectives (SLOs) for new and enhanced services
Clearance: Active Secret
Certification: IAT II level with a T3 investigation
Must sign Letter of Intent
Benefits
Company-paid health, dental & vision insurance coverage
Additional employee-paid health insurance options
Company-paid life and disability insurance
401k retirement savings plan with employer match
11 company paid holidays per year
Paid time off
Company
Puyenpa
Puyenpa specializes in information technology, defense, construction and consulting services.
201-500 employees
Funding
Current Stage
Growth StageCompany data provided by crunchbase