Senior Engagement Lead jobs in United States
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Improvado · 3 months ago

Senior Engagement Lead

positionCanada
timeFull-time
remoteRemote
seniorityMid, Senior Level
date3+ years exp

Improvado is an AI-powered platform designed for marketing teams in medium to large-scale enterprises. The Engagement Lead will oversee Improvado's Professional Services offerings, executing complex projects while leveraging expertise in solution design, data modeling, or BI/data visualization.

AdvertisingData IntegrationDatabaseMarketingPredictive AnalyticsSoftware

Responsibilities

Prioritize customer success with a strong commitment to high-quality support and delivery
Independently create detailed project and resource plans while collaborating closely with clients and internal Professional Services practice leads
Ensure all projects align with Professional Services standards, stay within scope and budget, and adhere to timelines
Lead strategic client meetings and consultations, providing guidance and expertise
Manage client relationships end-to-end, maintaining accountability throughout the entire project lifecycle
Partner closely with Sales, Engineering, Product, and Support teams to ensure alignment with company goals and seamless execution

Qualification

Data modelingSQLProject managementClient relationship managementTechnical pre-salesAI technologies curiosityCommunicationInterpersonal skillsCollaboration skills

Required

Fluent in English and confident in communicating with clients in a professional, customer-facing environment
Proven track record of independently managing and executing projects, with at least 3 years of experience in client-facing roles such as Project Lead, Sales Engineer, Technical Account Manager, or similar
Strong experience leading cross-functional teams, supported by excellent interpersonal and collaboration skills
Technically savvy — able to contribute directly to technical aspects of project delivery, system analysis, or technical pre-sales, not just coordinate
Exceptionally organized with the ability to manage multiple clients, priorities, and deadlines simultaneously
Experience with data modeling and the ability to structure data in a clear, scalable way for analytics needs
Proficiency in SQL to confidently query, validate, and troubleshoot data throughout project delivery
Strong project management skills enabling you to plan, coordinate, and execute projects from start to finish
A strategic approach that allows you to spot opportunities to expand the value of our work within client accounts
Excellent communication skills to lead client conversations, facilitate discussions, and drive alignment

Preferred

Curiosity about AI technologies and willingness to explore new ways of working with AI tools
Ability to take ownership and independently resolve customer challenges when needed

Benefits

Remote-first environment
20 working days of PTO per year
US holidays and additional days off
Extremely fun & open startup environment
Professional development reimbursement

Company

Improvado

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Improvado is an advanced marketing analytics tool for data-driven marketing teams functioning within major companies.
dateFounded in 2015
location
San Diego, California, USA
people-size51-200 employees
web-link
https://improvado.io/

Funding

Current Stage
Growth Stage
Total Funding
$30M
Key Investors
Updata PartnersBullpen CapitalAuren Hoffman
2022-05-12Series A· $22M
2019-04-11Seed· $5M
2018-04-24Seed· $3M

Leadership Team

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Kravtsov Daniil
Cofounder/CEO
linkedin
A
Aleksandra Kravtcova
Director of Finance
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Recent News

Newswire
Improvado Becomes an End-to-End Platform for Enterprise and Agency Marketing Intelligence
2025-10-16
Newswire
Improvado Recognized as "One to Watch" in Snowflake's Modern Marketing Data Stack Report
2025-10-01
Newswire
Improvado Unveils Next-Generation AI Agent for Marketing Analytics
2025-09-26
Company data provided by crunchbase