ServiceNow · 1 month ago
Manager, Software Engineering Management
Twelve01West 176 North Racine Ave Suite 500, Chicago, Illinois, United States
Full-time
Onsite
Mid, Senior Level
$147K/yr - $258K/yr
6+ years expServiceNow is a global market leader in innovative AI-enhanced technology, seeking an Engineering Manager to lead the ReleaseOps team. The role involves designing and developing scalable software components, collaborating with product managers, and ensuring quality through automated testing and code reviews.
Agentic AIBusiness Process Automation (BPA)Cloud ManagementEnterprise SoftwareRobotic Process Automation (RPA)SaaS
Responsibilities
Design and develop scalable, maintainable, and reusable software components with a strong emphasis on performance and reliability
Collaborate with product managers to translate requirements into well-architected solutions, owning features from design through delivery
Contribute to the design and implementation of new products and features while enhancing existing product capabilities
Integrate automated testing into development workflows to ensure consistent quality across releases
Participate in design and code reviews ensuring best practices in performance, maintainability, and testability
Develop comprehensive test strategies covering functional, regression, integration and performance aspects
Foster a culture of continuous learning and improvement by sharing best practices in engineering and quality
Promote a culture of engineering craftsmanship, knowledge-sharing, and thoughtful quality practices across the team
Qualification
Required
Ability to manage projects with material technical risk at a team level
Experience with open-source tools and agile development environments
Fluency in one or more relevant programming languages (Java, JavaScript, etc.)
An understanding of broad concepts and experience using those concepts to understand and develop solutions for problems
Ability to execute a project based on our priorities, context, risks and desired outcomes
Experience in leveraging or critical thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry
6+ years of experience with technologies relevant to ServiceNow and advanced coding skills
Strong knowledge of data structures, algorithms, object-oriented design, design patterns, and performance optimization
Familiarity with automated testing frameworks (e.g., JUnit, Selenium, TestNG) and integrating tests into CI/CD pipelines
Understanding software quality principles including reliability, observability, and production of readiness
Ability to troubleshoot complex systems and optimize performance across the stack
Comfort with development tools such as IDEs, debuggers, profilers, source control, and Unix-based systems
Preferred
Experience In using AI Productivity tools such as Windsurf, Cursor, etc is a plus or nice to have
Benefits
Health plans, including flexible spending accounts
A 401(k) Plan with company match
ESPP
Matching donations
A flexible time away plan
Family leave programs
Company
ServiceNow
ServiceNow is an AI platform that delivers IT operations, field service management and app engine solutions.
10001+ employees
H1B Sponsorship
ServiceNow has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (910)
2024 (876)
2023 (807)
2022 (840)
2021 (447)
2020 (439)
Funding
Current Stage
Public CompanyTotal Funding
$83.7MKey Investors
Sequoia CapitalJMI Equity
2022-12-09Post Ipo Equity
2012-07-29IPO
2012-03-20Private Equity· $10.98M
Leadership Team
Bill McDermott
Chairman and CEO
Pat Casey
Chief Technology Officer & EVP of DevOps
Recent News
Company data provided by crunchbase