The Walt Disney Company · 2 hours ago
Senior Solutions Engineer - Forecasting
New York, NY
Full-time
Onsite
Mid, Senior Level
$129K/yr - $173K/yr
5+ years expThe Walt Disney Company is a global organization focused on advancing the technological backbone for Disney’s media business. The Senior Solutions Engineer will own day-to-day technical operations for the inventory forecasting pipelines, ensuring the stability and health of related services while collaborating with various teams to drive strategic objectives.
Amusement Park and ArcadeAnimationConsumer GoodsDigital MediaE-CommerceMedia and EntertainmentMulti-level MarketingPerforming ArtsResorts
Responsibilities
Assist with owning day-to-day technical operations for the Ad Platforms Technical Operations team
Ensure monitoring and alerting on production services are in place, and be available on-call for production incidents and new product launches
Triage, respond to, and de-escalate inbound escalations (tickets) promptly while maintaining a high standard of professionalism and client satisfaction
Investigate complex issues, diagnose product bugs, and resolve requests
Help develop strong partnerships with sales, support, engineering, and product management to drive focus on strategic and tactical channel objectives
Maintain detailed support documentation for both internal and external use to strategically identify, distribute, and execute Disney’s Standards and Practices
Contribute to the development of best practices, team processes, and peer training of asset ingestion and review processes
Qualification
Required
Bachelor's degree or equivalent experience. Information Technology, Computer Science, or a related discipline preferred
5+ years of experience working on ad-serving workflows in an enterprise Ad Server like Google Ad Manager, Freewheel, or similar system
Experience in ad technology, artificial intelligence, ad operations, support, or incident management
Strong grasp of online video and display(direct and programmatic transactions) advertising, and monetization
Solid understanding of technical video, XML, VAST 2.0, VAST 3.0, and transcoding processes
Working knowledge of digital video experience and/or digital asset management. Deep understanding of technical video and audio specifications (e.g. video bitrates and codecs.)
Fluency in SQL. Experience with AWS Athena, DynamoDB, MySQL, Snowflake, or Hive
Working knowledge of monitoring platforms (Cloudwatch, Datadog, Pagerduty or similar platforms)
Experience managing a support ticket queue in JIRA, Zendesk, or a similar system
Preferred
Experience supporting multiple product and feature releases
Highly motivated self-starter with the ability to work well individually and as part of a team. Have a 'do what it takes' attitude
Ability to think on your feet during challenging situations, adaptable to change, and thrive in a fast-paced environment
Impeccable written and verbal communication, time management and organizational skills
Strong analytical skills and passionate about answering questions with data
Excited to work in a high-growth and magical company!
Benefits
A bonus and/or long-term incentive units may be provided as part of the compensation package
Full range of medical, financial, and/or other benefits
Company
The Walt Disney Company
The Walt Disney Company started as a cartoon studio and evolves into sports coverage and television shows.
10001+ employees
H1B Sponsorship
The Walt Disney Company has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (83)
2024 (63)
2023 (96)
2022 (130)
2021 (30)
2020 (40)
Funding
Current Stage
Public CompanyTotal Funding
$11BKey Investors
Citibank
2020-04-13Post Ipo Debt· $5B
2020-03-20Post Ipo Debt· $6B
1978-01-06IPO
Leadership Team
Robert Iger
CEO
Christine M. McCarthy
Senior Executive Vice President & Chief Financial Officer
Recent News
2025-12-24
Company data provided by crunchbase