Puyenpa · 1 month ago
Customer Technical Support Specialist Help Desk
Woodbridge, VA
Full-time
Onsite
Entry Level
$75K/yr - $78K/yr
2+ years expPuyenpa is a family of companies focused on delivering IT, Management Consulting, and General Construction solutions to the Federal Government and the Commercial Sector. They are seeking Help Desk Customer Service Support Specialists to provide Tier I/II support, troubleshooting user issues, tracking incidents, and resolving trouble tickets.
ConsultingInformation TechnologyProfessional Services
No H1B
Security Clearance RequiredU.S. Citizen Only
Responsibilities
Troubleshooting user issues
Tracking incidents
Resolving trouble tickets
Escalating complex issues as necessary
Qualification
Required
Two years of professional experience in Industry, Federal or DoD Help Desk Support using a help desk tool such as BMC's Remedy and ServiceNow
Clearance: Active Secret
Certification: IAT II level with a T3 investigation
Must sign Letter of Intent
Benefits
Company-paid health, dental & vision insurance coverage
Additional employee-paid health insurance options
Company-paid life and disability insurance
401k retirement savings plan with employer match
11 company paid holidays per year
Paid time off
Company
Puyenpa
Puyenpa specializes in information technology, defense, construction and consulting services.
201-500 employees
Funding
Current Stage
Growth StageCompany data provided by crunchbase