OCBC · 5 months ago
VP, Procedures & Process Management, Branch Network
OCBC Hong Kong
Full-time
Hybrid
Mid Level
2+ years expOCBC Bank is Singapore’s longest established bank, dedicated to enabling individuals and businesses to achieve their aspirations. The VP of Procedures & Process Management will provide operational support to branch staff, analyze data for business growth, and implement process improvements to enhance efficiency and productivity.
Banking
Responsibilities
Provide operational support to our branch staff, including resolving customer complaints and addressing operational issues
Analyze data to identify trends and opportunities for business growth
Develop and implement process improvements to increase efficiency and productivity
Collaborate with other teams to ensure seamless delivery of services to our customers
Provide training and guidance to branch staff to help them develop their skills and knowledge
Qualification
Required
A degree or diploma in a relevant field, such as business or finance
At least 2 years of experience in a similar role, preferably in the banking industry
Strong analytical and problem-solving skills, with the ability to make informed decisions
Excellent communication and interpersonal skills, with the ability to work effectively with others
A proactive and flexible approach, with a strong focus on delivering results
Benefits
Competitive base salary.
A suite of holistic, flexible benefits to suit every lifestyle.
Community initiatives.
Industry-leading learning and professional development opportunities.
Company
OCBC
OCBC is the longest established Singapore bank, formed in 1932 from the merger of three local banks, the oldest of which was founded in 1912.
10001+ employees
Funding
Current Stage
Late StageCompany data provided by crunchbase