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M&T Bank · 4 months ago

Corporate Trust Client Administrator II - ABS & MBS

Baltimore, MD

Full-time

Hybrid

Entry, Mid Level

$24.87/hr - $41.45/hr

1+ years exp

M&T Bank is a financial institution that provides a range of services to high net-worth private and institutional clients. The Corporate Trust Client Administrator II will assist with trust administration and servicing, acting as a primary point of contact for clients and managing daily transactions and inquiries.

Financial Services

Responsibilities

Oversee client relationships, making appropriate recommendations for routine internal business activities

Assist account representative(s) in revenue generating activities by providing appropriate recommendations, preparing documents for and participating in meetings. Manage daily implementation of client strategies

Foster client relationships with assigned client base, serving as primary point of contact for the client; make recommendations for services to correct and/or enhance the client experience. Resolve problems and respond to client requests in a timely manner

Manage relationships with internal and external service partners; assess issues requiring immediate attention in a timely manner and work to resolve all other issues through the normal course of business utilizing available resources

Develop and maintain industry knowledge applicable to the business and demonstrate the ability to articulate that knowledge internally and externally. Remain current on industry news applicable to the line of business

Demonstrate an in-depth knowledge of corporate policies and procedures related to the administrative role

Provide and maintain appropriate levels of controls to minimize losses

Provide effective support of team members

Understand and adhere to the Company’s risk and regulatory standards, policies and controls in accordance with the Company’s Risk Appetite. Identify risk-related issues needing escalation to management

Promote an environment that supports belonging and reflects the M&T Bank brand

Maintain M&T internal control standards, including timely implementation of internal and external audit points together with any issues raised by external regulators as applicable

Complete other related duties as assigned

Qualification

Client relationship managementCustomer service focusCCTS certificationAnalytical abilityFinance knowledgeSelf-confidenceTeam collaborationVerbal communicationWritten communicationInterpersonal skills

Required

Combined minimum of 4 years' higher education and/or work experience, including a minimum of 1 year relevant work experience with direct client contact

Strong focus on customer service and satisfaction

Strong verbal and written communication skills