Capital One · 1 month ago
Principal Ops Prod Coordinator - ACH/Bill Pay Reg E Disputes (Work From Home)
United States
Full-time
Remote
Mid Level
$57K/yr - $65K/yr
3+ years expCapital One is a financial services company that is currently seeking a Principal Ops Prod Coordinator for ACH/Bill Pay Reg E Disputes. The role involves processing customer disputes related to ACH and BillPay transactions while ensuring compliance with Regulation E, requiring strong attention to detail and problem-solving skills.
Financial Services
No H1B
Responsibilities
Process all customer disputes adhering to department procedures and meeting established turnaround times
Deeply Understand and ensure compliance with all aspects of Regulation E that govern disputed transactions
Deeply Understand the ACH & BillPay Process to ensure correct actions are taken on high priority and Fraud claims
Complete necessary research in some escalated scenarios
Respond promptly and professionally to internal and external customers regarding resolution of issues
Exercise exceptional communication skills in an effort to optimize each contact with customers and external vendors/banks
Responsible for continuous improvement of job knowledge by exercising strong listening skills and asking questions for clarity
Establish and ensure compliance with departmental standards and processes to increase production and accommodate work volumes toward enhanced customer satisfaction
Participate in special projects as needed
Undertake other projects/duties as assigned by Management
Act as a Subject Matter Expert during new hire training
Able to apply time management skills to complete research tasks (including but not limited to making outbound calls) in a timely manner
Accurately review, update claims that were misclassified at intake
Qualification
Required
High School Diploma, GED, or equivalent certification
At least 3 years Customer service or Call Center experience
At least 2 years experience working in the Financial Industry
At least 1 year experience using Google Suite or Microsoft Office
At least 1 year of experience in claims
Detail-oriented
Extensive Reg E knowledge
Takes interest in the ability to perform repetitive tasks with accuracy within strict timeframes
Has the ability to work independently and within a team environment
Possess strong problem solving skills
Adapt to a flexible work environment
Consistently look for ways to build great working relationships
Embrace the change curve effectively and in a positive manner while managing additional work tasks and responsibilities required for the role
Lives the Values
Subject matter expert who supports the department's continuous improvement process
Preferred
At least 2 years experience using Google Suite or Microsoft Office
At least 2 years of experience in processing ACH Regulation E claims
Benefits
Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being.
Company
Capital One
Capital One is a financial services company that provides banking, credit card, auto loan, savings, and commercial banking services.
10001+ employees
Funding
Current Stage
Public CompanyTotal Funding
$5.45BKey Investors
Berkshire Hathaway
2025-09-11Post Ipo Debt· $2.75B
2025-01-30Post Ipo Debt· $1.75B
2023-05-15Post Ipo Equity· $954M
Leadership Team
Lo Li
CTO, Managing Vice President Retail Bank
Daniel Arellano
Senior Vice President, Business Cards and Payments
Recent News
2026-01-13
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