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Walmart Canada · 1 month ago

(USA) Director, Technology Operations- Site Experience

Bentonville, AR

Full-time

Onsite

Director/Executive

$110K/yr - $220K/yr

6+ years exp

Walmart Canada is seeking a Director of Technology Operations for Site Experience. This role is responsible for defining and delivering digital capabilities across the company's website and app, ensuring alignment with business priorities and customer needs while driving cross-functional collaboration to enhance the B2B digital experience.

DeliveryRetailShopping

Responsibilities

Lead the development, governance, and prioritization of the digital capability roadmap, ensuring alignment with strategic business goals

Partner with Product to define capability requirements that enhance customer experience and deliver measurable commercial impact

Oversee program execution across stage gates, milestones, and budgets, ensuring accountability and progress toward the annual operating plan

Monitor site and app performance, ensuring timely identification, reporting, and resolution of issues, bugs, and operational defects

Own and maintain digital performance dashboards, tracking metrics across site experience, merchandising, marketing, sales, and membership operations

Collaborate with business, technology, and merchandising partners to ensure digital readiness and flawless execution during key campaigns and commercial activations

Integrate financial and business performance insights into capability planning to ensure investments drive sustainable growth and profitability

Qualification

Digital capability developmentDigital operations managementProject managementP&L managementCustomer funnel optimizationCross-functional alignmentBusiness strategy integrationDigital accessibility knowledge

Required

7–10 years in digital capability development, digital operations management, or business development within a dot-com business, marketplace, or technology-driven organization

Bachelor's degree in Marketing, Engineering, or related field; MBA or equivalent strongly preferred

Strong understanding of digital marketing metrics, customer funnel optimization, and P&L management

Proven ability to lead through influence and drive alignment across cross-functional teams

Success in integrating business strategy, technology, and customer experience to deliver measurable results

Ability to translate complex business and customer needs into actionable digital capabilities that improve performance, engagement, and growth

Option 1: Bachelor's degree in computer science, management information systems, industrial engineering, engineering management, business, information systems, project/program management, information technology, finance, management, or related area and 6 years' experience in project management, program management, program operations, or related area

Option 2: 8 years' experience in project management, program management, program operations, or related area

3 years' supervisory experience

Preferred

Master's degree in computer science, management information systems, industrial engineering, engineering management, business, information systems, project/program management, information technology, finance, management, or related area and 5 years' experience in project management, program management, program operations, or related area

Background in creating inclusive digital experiences, demonstrating knowledge in implementing Web Content Accessibility Guidelines (WCAG) 2.2 AA standards, assistive technologies, and integrating digital accessibility seamlessly

Knowledge of accessibility best practices and Walmart's accessibility standards and guidelines for supporting an inclusive culture

Benefits

Health benefits include medical, vision and dental coverage.

Financial benefits include 401(k), stock purchase and company-paid life insurance.

Paid time off benefits include PTO (including sick leave), parental leave, family care leave, bereavement, jury duty, and voting.

Other benefits include short-term and long-term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more.

You will also receive PTO and/or PPTO that can be used for vacation, sick leave, holidays, or other purposes.

Live Better U is a Walmart-paid education benefit program for full-time and part-time associates in Walmart and Sam's Club facilities.