Chapters Health System ยท 3 months ago
Associate - Account Development Liaison
Ocala, FL
Full-time
Onsite
Entry Level
$60K/yr - $90K/yr
1+ years expChapters Health System is dedicated to providing outstanding patient care and customer service in their communities. The Account Development Associate is responsible for sales and marketing activities to increase referrals and enhance relationships with referral sources, requiring a passion for hospice care and medical sales.
Health CareHospitalNon Profit
Responsibilities
Cultivates, expands, and maintains quality professional relationships with new and existing referral sources such as hospitals, physicians, skilled nursing facilities, home health, and companion care agencies and others
Ability to establish positive relationships within the medical, hospital and long-term care communities
Builds and maintains professional relationships with the account segments assigned. Includes participation in appropriate interaction with referral sources during business hours, as well as weekends, evenings and holidays as needed to meet identified educational needs. Activities resulting in 90% customer facing time/ <10% administrative. In collaboration with the Account Development Liaison will monitor outcomes for the assigned accounts
In collaboration with the Account Development Liaison, is responsible for the management of the accounts assigned, ensuring profile information is current and accurate. Completes sales call documentation in the CRM with accuracy
Demonstrates creativity, the desire to learn each account segment, and the willingness to create continued education and visibility in assigned accounts
Develops and maintains a structured call rotation with all assigned accounts, preventing accounts from becoming neglected. Consistently averaging greater than 50 sales calls per week
Dedicated to the support of assigned accounts in each 30-day account rotation: Hospital/Facilities/Physicians. Ensuring the accounts assigned receive routine call volume and visibility
In collaboration with the Account development Liaison, provides education and data updates to referral sources routinely. These include patient updates, referral/admission outcomes, educational material, and statistical analysis
Provides consistent, frequent communication with referral sources including but not limited to our organizational quality, outcomes, competencies, and clinical criteria and differentiators
Communicates effectively with the Director of Business Development on identified customer concerns
In collaboration with the Director of Business Development is committed to learning techniques to assist in the management of account needs
Represents Chapters professionally during all work-related activities, ensuring that activities are aligned with the program initiatives and goals, as determined by the program Business Development Manager
Constantly strives to improve the image of the organization in the healthcare community
Is an active, motivated, productive, professional and positive member of the sales team
Is an active, engaged participant in the learning process in each account segment assigned
Consistently meets productivity expectations, completing work and documentation with accuracy and within assigned deadlines
Performs other duties as assigned
Qualification
Required
Ability to promote hospice with potential referral sources in competitive areas
Outgoing personality with excellent communication skills, including public speaking experience
Valid Florida driver's license and ability to travel within the designated counties
Preferred
1- year medical marketing experience preferred, background in health care/social services/customer service considered
Knowledge of Medicare guidelines, Medicaid coverage, and primary insurance plans preferred
Company
Chapters Health System
Chapters Health System is a progressive leader in hospice, palliative care and home health.
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Rhonda Gadd White, CHC, MPH, BSW
Chief Operating Officer
Adam Stanfield, MBA
Chief Development Officer / Vice President of Development / Executive Director
Recent News
2025-10-03
Company data provided by crunchbase