CME Group · 8 hours ago
Sr GCC Analyst
Chicago, IL
Full-time
Onsite
Mid, Senior Level
$79K/yr - $132K/yr
3+ years expCME Group is the world’s leading derivatives marketplace, and they are seeking a Sr GCC Analyst to serve as a customer-facing professional. This role involves responding to customer inquiries, monitoring order flow, and maintaining professional communication while ensuring high customer satisfaction.
FinanceFinancial ServicesMarketplaceStock Exchanges
Responsibilities
Respond to customer inquiries (phone and electronic) regarding order status, cancellations, error trades, Globex functionality, market events, product attributes, and trading schedules
Proactively monitor order flow and adjust system parameters to ensure orderly markets
Contribute to risk parameter analysis discussions and conduct periodic checks for relevancy
Accurately input and modify Clearport trades
Execute intraday maintenance tasks for the Globex trading platform and associated applications
Perform daily settlements for CME Group’s core option products
Maintain professional communication and conduct
Display a friendly and collaborative tone in all written and verbal correspondences
Demonstrate accountability for actions and work product
Treat all customer concerns with high importance
Exhibit positive teamwork attributes and a proactive, helpful attitude
Be approachable and receptive to feedback
Be approachable, courteous, and proactive in assisting teammates
Demonstrate a willingness to improve personally and professionally through receptiveness to feedback
Maintain a solution-oriented mindset when addressing challenges or voicing concerns
Actively participate in projects and ensure the team is prepared to support upcoming enhancements
Qualification
Required
Strong commitment to achieving high customer satisfaction
Excellent verbal, written, and analytical skills for articulating thoughts, problems, and solutions
Proactive, self-motivated, and goal-oriented work ethic focused on overachieving
Demonstrated excellence in teamwork and group enhancement
Flexibility and adaptability to evolving CME Group needs and new technology
Bachelor's Degree or equivalent relevant work experience
Previous customer support experience in a customer-facing, high-stress, fast-paced environment
Familiarity with options and option valuation principles
Exceptional communication (written and verbal) and organizational skills
Proficiency in MS Office programs (and Google applications)
Familiarity with Google console/workspace
Working knowledge of industry-related research tools (e.g., Charting and market data platforms)
Maintain professional communication and conduct
Display a friendly and collaborative tone in all written and verbal correspondences
Demonstrate accountability for actions and work product
Treat all customer concerns with high importance
Exhibit positive teamwork attributes and a proactive, helpful attitude
Be approachable and receptive to feedback
Preferred
Understanding of settlement software
Experience with CME Direct
Familiarity with Bloomberg/Reuters terminals
3+ years of experience within the trading industry
Benefits
Annual target bonus opportunity
Broad-based equity program
Comprehensive health coverage
Retirement package that includes both a 401(k) and an active pension plan
Highly competitive education reimbursement provisions
Paid time off
Mental health benefit
Company
CME Group
CME Group is a diverse derivatives marketplace that manages risk and capture opportunities.
1001-5000 employees
Funding
Current Stage
Public CompanyTotal Funding
$1BKey Investors
Google
2021-11-04Post Ipo Equity· $1B
2002-12-06IPO
Leadership Team
Lynne Fitzpatrick
President and Chief Financial Officer
Julie Holzrichter
Chief Operating Officer
Recent News
2025-12-26
Morningstar.com
2025-12-24
2025-12-24
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