Wolters Kluwer · 6 hours ago
Senior UX/CX Research Consultant – Hybrid USA R0050257
Kennesaw, GA
Full-time
Hybrid
Senior Level
6+ years expWolters Kluwer is a global leader in professional information services, providing expert software solutions across various sectors. The Senior UX/CX Research Consultant will enhance customer-facing products by understanding customer needs and collaborating with cross-functional teams to improve user experiences through research and data-driven decision-making.
BankingFinanceInformation ServicesInformation TechnologyLegalMobilePublishingSoftware
No H1B
Hiring Manager
Jacob Rodriguez
Responsibilities
Collaborating with leaders in Product Management, UX Design, and Engineering, to understand business objectives and employ appropriate research methods to drive design and business decisions
Foster close partnerships with senior business stakeholders and development heads to deliver world-class experiences through data-driven decision-making
Lead the planning and execution of user research initiatives, employing a variety of generative and evaluative research methods
Partner with embedded UX design leads/teams to evaluate prototypes and solutions with customers
Ensure Product teams gain a deep understanding of user needs, behaviors, and motivations
Ensure that product teams utilize research findings, data, and insights to inform design decisions and validate design solutions
Drive the culture of feedback and metrics to drive continuous improvement in the user experience
Support exploration and experimentation with AI based on identified patterns and use cases from the user research
Regular, transparent communication of status and metrics to management and stakeholders
Advocate for, and actively implement, standard processes to ensure quality and consistency of work, and a joined-up approach for all teams in the business group/division
Involve all members of cross-functional teams in research and analysis
Keep up to date with the latest UX practices, innovations, and tools
Engagement in changing AI technology and patterns
Qualification
Required
Must be legally authorized to work in the USA permanently
At least 6 years of relevant research experience in an industry or start-up
Familiarity with principles of Lean Product and Lean UX
Ability to act as a liaison among the UX, product, and technology teams to ensure standards of excellence are met and to build trusted relationships
Comfortable leading visioning workshops with multidisciplinary teams of business, technology, content, and user experience roles
Have experience working in distributed, collaborative teams and working directly with development groups for the implementation of designs
Experience working in a Lean/Agile development environment
Some experience working with organizational change management
Preferred
Bachelor's degree (BA) from a four-year college or university (or equivalent). Master's degree preferred
Experience working in a finance or corporate compliance environment is preferred, but not required
Exceptional communication and presentation skills
Excellent time and project management skills
Benefits
Medical, Dental, & Vision Plans
401(k)
FSA/HSA
Commuter Benefits
Tuition Assistance Plan
Vacation and Sick Time
Paid Parental Leave
Company
Wolters Kluwer
Wolters Kluwer is an information services company specializing in software solutions and services for the healthcare and legal sectors.
10001+ employees
Funding
Current Stage
Public CompanyTotal Funding
$1.78B2025-06-23Post Ipo Debt· $578.76M
2025-03-13Post Ipo Debt· $542.74M
2024-03-11Post Ipo Debt· $655.84M
Leadership Team
Jason Marx
CEO, Wolters Kluwer Tax & Accounting
Nancy McKinstry
CEO
Recent News
Business Wire
2025-12-18
2025-12-09
Company data provided by crunchbase