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Do it Best · 7 hours ago

Merchandise Coordinator

Fort Wayne, IN

Full-time

Onsite

New Grad, Entry Level

Do it Best is the world's largest hardware, lumber, and building materials buying cooperative in the home improvement industry. The Merchandise Coordinator provides support and customer service, acting as a liaison between the Merchandise Manager, members, and vendors, while assisting on various projects and inquiries.

Wholesale

Responsibilities

Provide support and customer service to members:

Answer product questions

Assist members with ordering issues

Assist members with placing drop ship orders

Send requested materials such as product samples and consumer rebates

Coordinate relays, sample orders, and bin tag requests

Work with vendors:

Gather product information and images

Coordinate market invitation process

Enter vendor information into vendor portal forms, support vendors using portal

Create and submit vendor debits/billings

Initiate and review bulletins and drop ship order forms

Expedite and complete projects

Gather content and use various tools to communicate to members and vendors:

Managing updates in online catalogs

Enter program specials into VIMS/VMD

Submit department-specific communication pieces (Merchandising Update, department newsletters, etc.)

Review, process, debit vendors for truck mail literature

Run queries to create spreadsheets

Create Buyer Messages at direction of MM/AMM

Create conversion charts/cross-references charts

Ban items at direction of MM/AMM

Provide inventory/RSC staff support:

Product dispositions and Return Goods Authorizations (RGAs)

Perform stock checks

Run and review department queries, analyze, highlight, bring excess inventory issues to the attention of MM

Investigate and resolve UPC, order multiple, and other item issues

Investigate and resolve product questions from DC staff

Provide promotions-related support:

Gather, collect sales submittals

Product sample requests

Consumer rebate pad requests

Distribute and file sale confirmations

Track competitor ads/promotions

Provide market-related support:

Sequence sheets and market invitations

Initiate market bulletins

Market totals

Collect and review drop ship order forms

Coordinate gathering of department market drop ship forms for placement on catalog pages

Review market bulletins

Review/follow-up on vendor information

Create/manage electronic tracking spreadsheet for market

Bill vendors for market-related activities

Provide product/catalog-related support:

Product image requests

Cut and descriptions

Proof catalog pages

Assign SKU numbers

Provide accounting-related support:

Process member and vendor debits and credits

Process check requests

Perform general support functions:

Maintain various files

Perform entry on item maintenance mainframe screens

Order office supplies

Qualification

Customer serviceExcel proficiencyOrganizational skillsGoogle WorkplaceVerbal communicationWritten communicationProblem solvingMulti-project managementData entryAdaptability

Required

High School graduate

Must be computer proficient, especially with Excel and Word

Excellent verbal and written communication skills to enable effective, results-oriented communication via telephone and email

Above average customer service and problem solving skills

Excellent organizational skills

Ability to work on multiple projects by successfully prioritizing to meet deadlines

Ability to quickly ‘change gears' to respond to changes in priorities

Proficiency with Google Workplace and Microsoft suite of products

Ability to use a computer keyboard to efficiently and accurately enter text and data

Preferred

Post-high school education/training

Benefits

Full insurance benefits package including Medical, Dental, & Vision

Paid time off to foster work/life balance

Profit sharing

Bonus Pay opportunities

Retirement funding opportunities

Education reimbursement

Health club reimbursement

Career advancement opportunities

Company

Do it Best

Based in Fort Wayne, Ind., we are the only U.S.-based, member-owned, comprehensive and fully integrated hardware, lumber and building materials buying cooperative in the home improvement industry.

Founded in 1945