Prometric ยท 8 hours ago
Test Center Administrator
Tempe, AZ
Full-time
Onsite
Entry Level
1+ years expPrometric is a leading provider of technology-enabled testing and assessment solutions, supporting over 7 million test takers annually. The Test Center Administrator (TCA) is responsible for verifying candidate identification, monitoring exams, and maintaining strict policies to ensure exam integrity.
ConsultingEducationInformation TechnologySoftware
Responsibilities
Maintain and apply expert knowledge of test center policies, practices and procedures
Greet examinees with a smile and verify identification
Perform required security checks including the use of wands
Continuously monitor candidates as they complete exams
Report and/or resolve candidate issues with urgency
Maintain secure environment and materials in the test center at all times
Ensure every candidate receives a fair and comfortable testing experience
Report any occurrences outside company guidelines
Ability to be flexible with scheduling based on Prometric days of operations
Represent Prometric's vision, mission and values
Safeguard the test center from misconduct
If applicable, digitally scan and record candidate fingerprint identification
Qualification
Required
High school diploma or equivalent required
Minimum of one year of customer service experience required, in person (call center, retail, restaurant, etc.)
Must be 18 years of age to qualify
Ability to communicate professionally and effectively with candidates and coworkers
Ability to write detailed and accurate reports and correspondence
Ability to multi-task and handle small tools, pack equipment for shipping or unpack for installation
Familiar with Microsoft Windows-based computer programs and applications (including but not limited to MS Office, Outlook, Explorer-web browsing)
Must be able to bend, stoop, and lift up to 40 pounds
Ability to remain in a stationary position for extended periods of time while administering exams
Ability to physically move through test room every 8-10 minutes and escort candidates to and from testing room
Visual requirements include the ability to adjust or focus computer screens and view testing room through camera monitors while proctoring the exam
Ability to maintain computers in the lab and office setting, by physically maneuvering in tight spaces, while maintaining safety protocols
Preferred
College experience a plus
Benefits
12 Paid Holidays Off annually based on work schedule and start date
Paid training
Sick time prorated based on start date
401K
Employee Assistance Program
Vision
FSA
Legal
Vacation
Company
Prometric
Prometric provides technology-enabled testing and assessment solutions for organizations, academic institutions, and government agencies.
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Nikki Eatchel
Chief Assessment Officer
Recent News
2025-09-14
2025-08-28
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