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Deloitte · 2 hours ago

One Team Associate - Houston

Houston, TX

Full-time

Onsite

Entry Level

2+ years exp

Deloitte is a leading professional services firm, and they are seeking a One Team Associate to oversee the daily tasks of the office reception desk. This role involves greeting visitors, managing calls, and ensuring a positive experience for guests while collaborating with the client services team.

AccountingConsultingFinancial ServicesLegalProfessional ServicesRisk Management

Growth Opportunities

No H1B

Responsibilities

Professionally greet and direct all visitors and serve as a point of contact

Promptly and professionally answer and manage all incoming calls and relay messages

Maintain Reception area and assist in supporting areas around Reception as needed

Use necessary applications and systems such as Service Desk to track internal workflow

Coordinate guest lists for security and maintain knowledge and other guest document protocols

Adept at using all features of telephone system and voice mail

Ensure coverage for the reception desks and work closely with backups on a continued high level of support

Work on special projects in One Team and other duties as needed or directed

Team with other One Team members so that a professional level of client service is maintained, executed, and seamless

Collaborate with Hospitality Manager to identify and resolve client service challenges

Assist clients in reservation support for meeting rooms and workspaces

Provide check-in, check out, and reservation support and troubleshooting to local staff and guests

Generate daily system reports required to effectively manage programs

Comply with requirements for meeting set-up and last-minute modifications and execute in a professional manner

Cross-trains in other team functions and provides back-up support to other positions as needed

Accepts catering deliveries and reconciles orders against delivery; assists with set-up

Prepares meeting spaces by configuring rooms according to customer's request; providing meeting support supplies; assisting with audio-visual equipment set-up; accepting catering deliveries, etc

Tears-down meeting space by ensuring clean-up of food and supplies; cleaning whiteboards, collecting materials left behind and disposing or storing as appropriate, etc

Prepares and maintains the physical space, teaming rooms, and conference rooms. Restocks supplies and ensures the space is neat, organized, and ready for use (either daily or as turnover occurs). Collaborates with the facilities team to report lighting, carpet, wall, etc. repairs

Identify, prioritize, and resolve issues in a proactive manner

Ability to lift 50 pounds

Qualification

Customer serviceReception experienceMicrosoft OfficeCommunication skillsTeam collaborationFlexibilityProblem-solving

Required

Minimum 2 years of relevant experience in a corporate office environment or related experience in hospitality and/or workplace services delivery desired

Service-oriented demeanor

Positive, professional attitude and presence with the ability to provide excellent customer service and interact with many levels both inside and outside of the organization

Ability to maintain poise and professionalism in a fast-paced environment

Flexibility to work different schedules and in conjunction with team members' schedules and the ability to work overtime when needed

Excellent verbal and written communication skills

Ability to work independently and in a team environment

Familiarity with Microsoft Office software, particularly Word, Outlook, and Excel

Must be legally authorized to work in the United States without the need for employer sponsorship, now or at any time in the future