Montclair State University · 1 month ago
Deputy Director of Financial Aid Operations
Montclair, NJ
Full-time
Onsite
Lead/Staff, Director/Executive
$127K/yr - $137K/yr
5+ years expMontclair State University is seeking a Deputy Director of Financial Aid Operations to manage the daily operations of the Office of Financial Aid and support the Director in delivering financial aid programs. The role involves supervising staff, ensuring compliance with regulations, and leading process improvements to enhance service excellence.
EducationHigher EducationUniversities
Responsibilities
Assist the Director in providing strategic and operational leadership for all aspects of financial aid administration
Supervise the senior leadership team and evaluate staff responsible for awarding, compliance, customer service, and systems operations
Develop, implement, and monitor operational policies and procedures to ensure compliance with federal Title IV regulations, New Jersey Higher Education Student Assistance Authority (HESAA) rules, United States Collegiate Athletic Association (USCAA), and institutional policies
Oversee the functional operation of Ellucian Banner Financial Aid and newly implemented Workday systems, including setup, testing, rule building, and process automation
Collaborate with Information Technology, Enrollment Management, and the Office of Student Accounts to maintain data integrity and improve system integration
Manage the annual aid cycle setup, including verification, packaging, disbursement, and reconciliation processes
Lead efforts to streamline operations, improve processing timelines, and ensure exceptional student service
Ensure institutional compliance with federal, state, and institutional regulations and audit requirements
Prepare reports and data analyses for internal and external stakeholders, including audits, program reviews, and retention studies
Maintain expert knowledge of federal and state regulations, and updating policies and procedures as needed
Oversee reconciliation of all aid programs in collaboration with the Controller’s Office and the Office of Student Accounts
Support initiatives to enhance financial literacy, outreach, and retention through proactive communication and counseling
Partner with College/School Student Success Centers to align financial aid strategies with student retention and completion goals
Develop and implement staff training programs related to regulatory updates, systems functionality, and customer service
Represent the university at professional conferences, workshops, and committees (EASFAA, NJASFAA, NASFAA)
Participate in university and community events as needed
Perform other duties as assigned
Management retains the right to change or add job duties at any time
Qualification
Required
Master's degree from an accredited college or university
Minimum of 5 years of progressively responsible experience in financial aid administration, including supervisory or management experience
Minimum of 5 years of experience with Ellucian Banner
Experience with report generation, preferably in COGNOS
Strong analytical, organizational, and problem-solving skills
Comprehensive knowledge of State and Federal regulations affecting financial aid
Experience supporting Federal grants, State grants, Private and Direct Lending process
Excellent communication and interpersonal skills with commitment to student service
Preferred
Proficiency in SQL
Proficiency in Spanish
Proficiency in Workday Student
Experience with state grant systems
NASFAA credentials
Benefits
Health insurance
Retirement plans
Tuition assistance
Company
Montclair State University
Montclair State University is a school in Montclair.
10001+ employees
H1B Sponsorship
Montclair State University has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (19)
2024 (12)
2023 (15)
2022 (19)
2021 (11)
2020 (12)
Funding
Current Stage
Late StageTotal Funding
$3.41MKey Investors
AmeriCorps Public AlliesNational Endowment for the Humanities (NEH)U.S. Environmental Protection Agency
2024-07-09Grant· $0.73M
2023-01-10Grant· $0.15M
2022-06-28Grant· $0.03M
Leadership Team
Benjamin Durant
Chief Operating Officer and Senior Vice President for Finance and Operations
Jerry DeSanto, Ed.D.
Interim CIO/VP Information Technology
Recent News
24-7 Press Release Newswire
2025-09-29
Company data provided by crunchbase