This job has closed.

NISC · 1 month ago

Support Specialist - Mapping & Staking (GIS)

Lake Saint Louis, MO

Full-time

Hybrid

New Grad, Entry Level

NISC is a company that develops and implements software solutions for energy cooperatives and communication organizations. They are seeking a Support Specialist for their Mapping & Staking software products, responsible for assisting members with application support, troubleshooting, and training, while also liaising between members and software engineers.

ComputerSoftware

Growth Opportunities

H1B Sponsor Likely

Responsibilities

Assist members in all aspects of application support for NISC’s Mapping & Staking products including troubleshooting, training, and research via phone, and email

Follow up on resolutions and serve as a liaison between our members and our software engineers

Assist with software release processes and may be called upon to test the software or give feedback on the software design

Communicate with development staff to convey customer feedback

Perform either on-site or remote training to our members and prepare training materials. Travel may occasionally be required

Provide after-hours support via on-call phone support rotation

Utilize your ArcGIS server/software skills

Leverage generative AI tolls & technologies to enhance productivity, creativity, and problem-solving within the scope of the role

Qualification

NISC software experienceArcGISGeographic Information SystemsCustomer support experienceTraining skillsPublic speakingCommunication skillsTeamwork

Required

Minimum High School Diploma or equivalent required

Previous customer support experience, especially experience providing customer service via phone

Utilize your ArcGIS server/software skills

Provide after-hours support via on-call phone support rotation

Assist members in all aspects of application support for NISC's Mapping & Staking products including troubleshooting, training, and research via phone, and email

Follow up on resolutions and serve as a liaison between our members and our software engineers

Assist with software release processes and may be called upon to test the software or give feedback on the software design

Communicate with development staff to convey customer feedback

Perform either on-site or remote training to our members and prepare training materials

Travel may occasionally be required

Preferred

Candidates with knowledge of ArcGIS and mapping experience are strongly preferred for this position

Degree in business or technical field preferred

Experience in Geographic Information Systems strongly preferred

If you have previous experience with presentations or public speaking, that's a plus!

Company

NISC

Glassdoor4.3

National Information Solutions Cooperative (NISC) is an information technology organization that develops, implements and supports software and hardware solutions for our Members/Customers.

Founded in 2000

Lake Saint Louis, Missouri, USA

1001-5000 employees

http://www.nisc.coop/

H1B Sponsorship

NISC has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2025 (3)

2024 (7)

2023 (1)

2022 (1)