Siemens · 6 hours ago
Plant IT Support Engineer
Pomona, CA
Full-time
Onsite
Entry Level
1+ years expSiemens is a global technology company focused on industry, infrastructure, transport, and healthcare. They are seeking a Plant IT Support Engineer to provide technical assistance for computer systems, software, and hardware, as well as manage IT assets and support users in a manufacturing environment.
Artificial Intelligence (AI)ConsultingCyber SecurityInternet of Things
Responsibilities
Ability to work a split shift which will be 11:00am – 8:00pm
First-Line Technical Support: Provide friendly and efficient technical assistance for incoming queries and issues related to computer systems, software, and hardware via phone, email, and in-person
Perform hands-on diagnosis, fix, repair, and replacement of various hardware components, including desktops, laptops, printers, scanners, mobile devices, and other peripherals
Assist with the setup, configuration, and deployment of new workstations and IT equipment across our manufacturing facility
Conduct preventative maintenance and routine checks on hardware to ensure efficient performance and minimize downtime
Software & System Support:
Install, configure, and upgrade operating systems, software applications, and drivers
Assist users with password resets, account unlocks, and basic access permission issues
Fix common software issues, including application errors and performance problems
Network & Connectivity: Provide basic help to resolve network connectivity issues (wired and wireless) for end-users
Documentation & Tracking: Accurately detail all IT issues, resolutions, and steps taken within our ticketing system to maintain an extensive knowledge base
Collaboration: Work closely with other IT team members to escalate complex issues and contribute to larger IT projects or initiatives that support our manufacturing processes
Asset Management: Assist with tracking and managing IT assets, including inventory, deployment, and recovery of equipment
Qualification
Required
An Associate's degree in Information Technology, Computer Science, or a related field, OR relevant IT certifications (e.g., CompTIA A+, Network+), OR equivalent practical experience
1-3 years of experience demonstrating skills in an IT support or helpdesk role, with a strong preference for experience in a manufacturing or industrial setting
Solid proficiency in Windows operating systems (Windows 10/11) and the Microsoft Office Suite
Demonstrated experience with fixing hardware issues, repair, and component replacement for PCs, laptops, and peripherals
Basic understanding of networking concepts (TCP/IP, DNS, Wi-Fi)
Familiarity with IT ticketing systems and remote support tools
Outstanding problem-solving abilities and consistently diligent to detail
Excellent verbal and written communication skills, with the ability to explain technical concepts clearly to non-technical users
Strong customer service orientation and interpersonal skills, with a patient and helpful demeanor
Ability to prioritize competing demands in a dynamic environment
Ability to lift and move IT equipment such as computers, monitors, printers, and servers (up to 50 lbs.) as needed
Comfortable working in a manufacturing environment, which may include varying temperatures, noise levels, and standing for extended periods
Preferred
CompTIA Security+ certification
Cisco Certified Network Associate (CCNA) certification
Experience with specific manufacturing IT systems or industrial control systems
Company
Siemens
Siemens empowers customers to transform the industries that form the backbone of economies: industry, transportation, buildings and grids.
10001+ employees
H1B Sponsorship
Siemens has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (20)
2024 (26)
2023 (24)
2022 (26)
2021 (37)
2020 (36)
Funding
Current Stage
Public CompanyTotal Funding
$7.01BKey Investors
US Department of Energy
2025-02-20Post Ipo Equity· $1.5B
2024-09-17Grant· $1.5M
2024-09-04Post Ipo Debt· $332.4M
Leadership Team
Cedrik Neike
CEO Digital Industries
Nicola Bates
President and CEO Siemens Capital Co.
Recent News
24-7 Press Release Newswire
2025-12-31
eeNews Europe
2025-12-30
Company data provided by crunchbase