NEOGOV · 1 month ago
Library Assistant (Part-Time) - Access Services
Champaign, IL
Full-time, Part-time
Onsite
New Grad, Entry Level
$20.70/hr - $26.42/hrNEOGOV is associated with the Champaign Public Library, which is seeking a part-time Library Assistant for Access Services. The role involves assisting customers with checking out library materials, registering for library cards, and providing excellent customer service at the Check-out Desk.
GovTechHuman ResourcesInformation TechnologySoftware
Responsibilities
Utilizes the integrated library system effectively and efficiently
Issues and updates library cards in-person and online
Monitors the operation of the automated materials handling equipment
Monitors the operation of and assists customers with self-check computers
Assist customers by telephone, email, and curbside
Checks in and inspects library materials
Collects fees, when applicable
Promotes library programs with customers
Greets customers and answers questions
Assists with shelving and pulls items requested by customers as needed
Maintains a clean and organized workspace
Assists with training of staff and volunteers
Participates in departmental and library-wide training and activities, including technology and safety training
Provides excellent internal and external customer service
Other duties as assigned
Qualification
Required
Ability to learn and perform routine library functions and procedures accurately and efficiently
Ability to learn and use the integrated library system
Ability to learn operation of and troubleshoot automated materials handling equipment
Ability to operate a cash register and apply money collecting procedures
Ability to issue guidance and ensure compliance with the Library's Rules of Conduct and policies
Strong commitment to public service
Positive attitude and strong work ethic
Ability to work with library customers and staff in a friendly and efficient manner
Excellent oral and written communication skills
Proficiency in workplace productivity software, including skills in Microsoft Office Suite
Ability to maintain reliable attendance and regular schedule
Ability to maintain a varied schedule, including day, evening, and weekend rotations
Good vision and hearing to effectively engage with customers
Manual dexterity to operate computer and telephone equipment
Physical ability to regularly lift library materials weighing up to 40 lbs., and to push fully loaded carts of library materials, as well as bend and stretch to reach high and low shelves
Satisfactory pre-employment background check
High school diploma or GED required
Preferred
Associate degree or two years of college preferred
Customer service experience preferred
Public library experience preferred
Knowledge of Spanish and/or French is helpful
Any equivalent combination of experience and training which provides the required knowledge, skills, and abilities
Benefits
Paid sick leave
Vacation
Nine paid holidays each year
Health and life insurance
Participation in the Illinois Municipal Retirement Fund pension plan
Access to a variety of other programs, such as dental and vision insurance
Employee Assistance Program
Deferred compensation plans
Company
NEOGOV
NEOGOV is the leading provider of workforce management software uniquely designed for the public sector, education, and public safety.
Founded in 1999
501-1000 employees
H1B Sponsorship
NEOGOV has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (13)
2024 (10)
2023 (10)
2022 (18)
2021 (14)
2020 (16)
Funding
Current Stage
Late StageTotal Funding
$700MKey Investors
Warburg Pincus
2025-07-28Secondary Market· $700M
2025-07-28Acquired
2021-06-02Private Equity
Leadership Team
Shane Evangelist
CEO
Brandon McDonald
Head Of Marketing
Recent News
Canada NewsWire
2025-11-14
2025-11-14
Government Technology US
2025-10-31
Company data provided by crunchbase