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MorningStar Partners, L.P. · 1 month ago

IT Application Support Analyst

Fort Worth, TX, US

Full-time

Onsite

Entry Level

1+ years exp

MorningStar Partners, L.P. is seeking a tech-savvy problem solver for an Application Support Analyst role to assist in maintaining and configuring mission-critical systems. The role involves providing technical support, configuration and maintenance for business applications, ensuring optimal performance and user satisfaction.

EnergyIndustrialOil and Gas

Responsibilities

Application Support: Monitor, configure, troubleshoot, and resolve issues related to enterprise applications, ensuring end user support and efficient system performance

Incident Management: Respond to and resolve end users’ requests in a timely manner, escalating complex issues to senior technical teams when necessary

User Assistance: Provide guidance, configuration and training to end-users on application functionality, ensuring effective use of systems

System Maintenance: Perform regular maintenance tasks, including software updates and configuration changes to ensure system reliability

Data Integrity and Visualizations: Create reports and leverage data visualizations tools. Assist in application configurations to promote data integrity through data entry. Provide data Integration into industry specific applications from Acquisitions

Documentation: Create and maintain detailed documentation related to business processes, issue resolutions, and system configurations

Collaboration: Work closely with infrastructure team, end-users and application vendors to identify and implement application improvements

Root Cause Analysis: Investigate recurring issues to identify root causes and recommend long-term solutions to prevent future occurrences

Monitoring and Reporting: Utilize monitoring tools to track application performance and generate reports for stakeholders

Compliance: Ensure applications adhere to organizational security policies and audit requirements

Qualification

SQLData Visualization ToolsApplication Support ExpertiseIndustry Specific SoftwareTechnical KnowledgeCodingBusiness Process MindsetPersonal SkillsTeamwork

Required

Bachelor's/University degree or equivalent experience in Oil and Gas preferred

1+ years of hands-on SQL experience preferred

Strong SQL skills - SQL queries, stored procedures, views, and SQL Agent Jobs

Data Visualization Tools - Report Writing: Power BI, Spotfire, SSRS

Application support expertise - Proficiency in troubleshooting software applications and understanding of IT Systems (e.g., Windows or cloud-based environments), vendor management and root cause analysis

Industry specific software - Preferred knowledge of Aries, Wellview/Siteview, Prodview, TabFusion, Quorum, Conduit, CygNet, Petra, ArcGIS

Technical knowledge - Relational Databases, ETL Processes, SSIS, API, XML

Coding - Some experience in writing and interpreting scripts, PowerShell, Python

Business process mindset - translate operational needs into technical solutions

Teamwork - Ability to work in a team environment and learn new skills quickly with little supervision

Personal skills – Communication, self-study and a desire to your grow knowledge base and a career