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USC Verdugo Hills Hospital · 1 month ago

On/Off-Campus Housing Customer Service Supervisor

Los Angeles, CA - University Park Campus

Full-time

Onsite

Entry, Mid Level

$30/hr - $30/hr

2+ years exp

USC Verdugo Hills Hospital is part of the University of Southern California, dedicated to enhancing the experience of its students, faculty, and staff. They are seeking a Customer Service Supervisor to coordinate and monitor office operations, ensuring high-quality practices and excellent customer service within the Housing team.

Responsibilities

Coordinate and monitor office operations to ensure best quality practices are met daily. Hires, trains, supervises, coaches, counsels and evaluates 15-20 student employees, on average. Create and revise semester schedule, review and approve time cards and adjust for missing or inaccurate time punches. Create reports on work orders, occupancy discrepancy and key tracking. Maintain and print building rosters weekly, assesses condition of rooms, and bill residents for damages, lost keys, access cards and more throughout the year

Develop and maintain open, positive, effective and constant communication with residents, parents, fellow staff, custodians and vendors, following up on work orders and resolving any complications efficiently and in a timely manner. Is mindful of inter- and cross-cultural communication within university living environments when conducting complaint and dispute resolutions. Document staff infractions and holds one-on-one biweekly staff meetings to ensure best practices

Accept, log, oversee, return and review all mail provided by federal and private mail/parcel carriers. Responsible for troubleshooting at print stations before requesting assistance from Housing IT. Conduct regular supply inventory audits and oversees items needed for move-in/out (labels, envelopes, signage, etc.). Order supplies for offices, managers and print stations

Conduct regular building inspections, and inspect rooms for working smoke detectors and any health and safety violations. Communicate in advance with residents prior to entering apartments and before and after completing work requests. Ensure all physical keys accounted for and tested prior to resident assignments or key changes. Oversee locks for programming of rooms, stairwells and lounges residents are assigned and given access to. Provide and maintain keys for reserved areas and common spaces

Structure open house tours and prepare for move-in events. Facilitate summer rental offers for conferences, coordinating with linen and maid services to ensure rooms are prepared and serviced weekly. Maintain reservations and records of accommodations, manage records of all transactions, and turn in payment slips daily

Perform other related duties as assigned or requested. The University reserves the right to add or change duties at any time

Qualification

Property managementCustomer serviceManagement experienceCalifornia tenant lawsInterpersonal skillsProject managementAnalytical skillsCultural sensitivityConflict resolutionCommunication skillsOrganizational skills

Required

High School Diploma

2 years of experience

Two (2) years' experience in property management, customer service, administration or relevant field with some experience in a management/leadership role

Experience advising and counseling students

Proven knowledge of residential building operating procedures, layouts, configurations, and inventories

Working knowledge of California tenant laws and issues, rental market conditions and trends, and resources available to university students

Proven interpersonal, analytical, and oral and written communication skills

Demonstrated experience interacting with communities diverse with regard to cultures, backgrounds, and socioeconomic status, exercising diplomacy, tact, and discretion

Ability to help foster environments of trust, collaboration, transparency, and accountability

Proven organization and project management skills, able to successfully multitask and shift priorities

Experience resolving conflicts, problem solving, and encouraging partnerships

Valid CA driver's license required. Position will participate in the Department of Motor Vehicles (DMV) Pull Notice System. A copy of DMV record will be required as a final condition of employment

Demonstrate, through ideas, words and actions, a strong commitment to USC's Unifying Values

Preferred

Associate's Degree

Bachelor's Degree

Four years' experience in residential property management, customer service, maintenance, higher education, and/or other relevant fields

Proven knowledge of undergraduate and graduate student development theories, from psychosocial and cognitive/structural theories, to ecological and integrative ones

Demonstrated experience with computer operating systems, mobile applications, and social media (e.g., Microsoft Office, Instagram, Google Docs, Slack)